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Prescriptions Clerk

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Invicta Health CIC

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Location:
United Kingdom , Dover

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.71 - 13.02 GBP / Hour
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Job Description:

Invicta Health has an exciting opportunity for a Prescriptions Clerk to join the team on a part time basis, 15 hours per week. This role is fixed term for 1 year. As a Prescription Clerk, you will act as the focal point of communication between the GPs, Receptionists, Practice Manager and Pharmacies to ensure patients repeat medication is produced within the current protocols of the practice.

Job Responsibility:

  • Process repeat medication requests, dealing with any query scripts including adding, altering and printing throughout the day
  • Process Acute prescriptions with support from the GP and Pharmacists as and when required
  • Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients
  • Develop and maintain an effective process to manage any prescription backlogs that may occur, escalating any issues
  • Liaise with patients, GPs, health professionals and local Pharmacies regarding queries and requests ensuring timely and correct resolution
  • Answering incoming telephone calls from chemists and patients, ensuring calls are documented and redirected accordingly during allocated time
  • Keep up to date with medication protocols and ensure repeat medication is issued in line with these protocols
  • Actively monitor QOF medication reviews and requirements for patients and process accordingly
  • Raise any concerns including misuse of drugs to the GP and follow up as necessary
  • Distribute any safety alerts that come through to the relevant recipient in a timely manner
  • Attend clinical meetings where required
  • Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
  • Assist with the induction process for new starters with regards to prescriptions and the procedures & protocols
  • To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships
  • To contribute to the development of services, including processes, templates and principles
  • To take part in any statutory and mandatory training or other training and development programmes as requested
  • Any other reasonable duties as directed by your line manager

Requirements:

  • Pro-active approach to problem solving
  • Works well as part of a team
  • Autonomous plan of own workload
  • Outstanding organisational and time management skills
  • Ability to prioritise daily workload
  • Excellent verbal and written communication skills
  • Discretion and confidentiality
  • Outstanding attention to detail
  • Level 2 Maths & English
  • MS office proficiency
  • Highly Organised
  • Strives for excellence
  • Honest and fair
  • Leads by example
  • Positive can do attitude
  • Previous prescription clerk experience
  • Previous QOF experience
  • Previous EMIS Web experience
  • Knowledge and understanding or prescription terminology
  • Knowledge and understanding of Data Protection regulations
  • Knowledge of office management systems and procedures
  • Experience with EMIS Web

Nice to have:

  • Previous experience of prioritising complex workload
  • Previous experience within medical environment
  • Previous experience of processing complex requests
What we offer:
  • NHS Pension
  • Learning and Development opportunities
  • Progression opportunities
  • Competitive annual leave entitlement
  • Incremental pay progression
  • Flexible working
  • Approved blue light card provider
  • Salary Sacrifice Schemes
  • Car Lease Scheme
  • Employee Assistance Programme

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Parttime
Work Type:
On-site work
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