Prescription Service Specialist Jobs

Clinisupplies

Location:
United Kingdom, Bridgwater

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers. Strong administration and communication skills are essential.

Job Responsibility:

To be proficient in all prescription policies, processes, and software
To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
To ensure all prescription are processed in line with despatch deadlines
To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements
Deliver excellent customer service, treating every consumer equally and with dignity and respect
To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
To ensure the stock report is reviewed daily and consumers advised of any delay
To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
To proficiently promote Clinisupplies products in line with appliance usage guidelines
To monitor customer feedback and report back to your line Manager
To effectively deal with and log any complaints received taking accountability to ensure the resolution
Ensure Data Protection and confidentiality is maintained at all times
To comply with all company policies
To be agile to the department needs, and work collaboratively with colleagues
Any other duties deemed reasonable and necessary by management

Requirements:

Previous experience in a process driven role
Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Excellent data input and ability to analyze data
Ability to use multiple systems at one time
Can multi-task in a fast paced customer service environment
Passion for Delivering Excellence in Customer Service

Nice to have:

Has some experience of working in a medical or healthcare environment
Has some experience of working in a busy Contact Centre environment

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Prescription Service Specialist