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Prescription Service Specialist

United Kingdom, Bridgwater Employment contract · Job Posted December 07, 2025
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Job Description

The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers. Strong administration and communication skills are essential.

Job Responsibility

  • To be proficient in all prescription policies, processes, and software
  • To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
  • To ensure all prescription are processed in line with despatch deadlines
  • To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements
  • Deliver excellent customer service, treating every consumer equally and with dignity and respect
  • To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
  • To ensure the stock report is reviewed daily and consumers advised of any delay
  • To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
  • To proficiently promote Clinisupplies products in line with appliance usage guidelines
  • To monitor customer feedback and report back to your line Manager
  • To effectively deal with and log any complaints received taking accountability to ensure the resolution
  • Ensure Data Protection and confidentiality is maintained at all times
  • To comply with all company policies
  • To be agile to the department needs, and work collaboratively with colleagues
  • Any other duties deemed reasonable and necessary by management

Requirements

  • Previous experience in a process driven role
  • Good literacy and numeracy to GCSE ‘O’ level
  • Intermediate IT skills (Microsoft Office)
  • Excellent organisation skills
  • Ability to prioritise workload
  • Good communication skills written and verbal
  • Excellent telephone manner
  • Excellent attention to detail
  • Excellent data input and ability to analyze data
  • Ability to use multiple systems at one time
  • Can multi-task in a fast paced customer service environment
  • Passion for Delivering Excellence in Customer Service

Nice to have

  • Has some experience of working in a medical or healthcare environment
  • Has some experience of working in a busy Contact Centre environment

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