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Prescription Service Specialist

clinisupplies.co.uk Logo

Clinisupplies

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Location:
United Kingdom , Bridgwater

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers. Strong administration and communication skills are essential.

Job Responsibility:

  • To be proficient in all prescription policies, processes, and software
  • To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
  • To ensure all prescription are processed in line with despatch deadlines
  • To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements
  • Deliver excellent customer service, treating every consumer equally and with dignity and respect
  • To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
  • To ensure the stock report is reviewed daily and consumers advised of any delay
  • To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
  • To proficiently promote Clinisupplies products in line with appliance usage guidelines
  • To monitor customer feedback and report back to your line Manager
  • To effectively deal with and log any complaints received taking accountability to ensure the resolution
  • Ensure Data Protection and confidentiality is maintained at all times
  • To comply with all company policies
  • To be agile to the department needs, and work collaboratively with colleagues
  • Any other duties deemed reasonable and necessary by management

Requirements:

  • Previous experience in a process driven role
  • Good literacy and numeracy to GCSE ‘O’ level
  • Intermediate IT skills (Microsoft Office)
  • Excellent organisation skills
  • Ability to prioritise workload
  • Good communication skills written and verbal
  • Excellent telephone manner
  • Excellent attention to detail
  • Excellent data input and ability to analyze data
  • Ability to use multiple systems at one time
  • Can multi-task in a fast paced customer service environment
  • Passion for Delivering Excellence in Customer Service

Nice to have:

  • Has some experience of working in a medical or healthcare environment
  • Has some experience of working in a busy Contact Centre environment

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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