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As a Presales Specialist, you'll collaborate closely with our talented sales, product, and technical teams to deliver compelling solutions and drive customer success. Joining our team means being part of a dynamic, collaborative group of individuals passionate about driving innovation and excellence in presales solutions.
Job Responsibility:
Validating product presentations and proposals to prospective potential clients supporting sales guys
Offering POC and Validating the same
Conduct onsite and remote demonstrations of the Scalefusion MDM solution
Provide pre-sales technical support to prospective customers by investigating issues reported by customers, and communicating with internal product development teams to resolve product issues
Follow up regularly with prospective existing clients to ensure they are satisfied with the Scalefusion deployment
Listen to the needs of the Existing and Prospective Customers and share insights with product development and marketing teams
Supporting Product Installation for Live accounts
Solid understanding of networking principles (Firewall, Network Protocols, IP addresses, etc)
Solid understanding of On-premise and Cloud technologies
Requirements:
3 to 5 years experience
Work experience on any Mobility/Enterprise Software/ Cloud Solutions
Excellent written and verbal communication skills
Open to travel
Customer Facing along with the Sales Team to understand customer requirements
Should have experience in On-premise and cloud deployments
Knowledge of the Android/iOS/Windows Mobility OS platform is a must
Knowledge of Active Directory and certificates is a must
Should be Open to Work across multiple time zones
Candidates with Technical Account Management/ Technical Support (L2, L3) background are ideal
Candidate to bridge the gap between the Sales and Development Team to expedite the Feature Request development process
Nice to have:
Prior experience working with mobile device management solutions and enterprise mobility, BYOD, and SaaS is an asset
Prior experience working with mobile device management solutions and enterprise mobility, Enterprise SaaS is an asset