Presales Solutions Engineer Job at Global-e (New York, NY)

Job Description

We are looking for a skilled, enthusiastic, and customer-focused Solutions Engineer to play a key role in supporting our Sales, Project, Product, and R&D teams. In this role, you will lead technical discussions with online retailers and brands looking to expand their cross-border business with Global-e, helping them understand how our platform can support their global growth. You will own the technical and integration track during both in-person and remote meetings with prospects and existing clients. This includes staying up to date on Global-e’s current and upcoming capabilities, identifying client needs and technical challenges, and translating customer feedback into actionable input for our Product and R&D teams.

Job Responsibility

Partner closely with the Sales team to introduce Global-e’s cross-border solution to prospective customers
Help clients understand the power and flexibility of Global-e’s platform by clearly explaining technical capabilities and addressing potential roadblocks
Work collaboratively to identify and qualify business opportunities, uncover key technical objections, and define strategies to resolve them
Recommend the right integration and solution strategy for each client, while providing best-practice guidance to maximize the effectiveness of the Global-e platform
Own the technical discovery and solution scoping process during pre-sales, ensuring proposed solutions are scalable, feasible, and aligned with customer requirements
Travel to customer meetings and workshops as required
Act as a technical focal point for client integrations, with the ability to demonstrate solutions and prototype integrations in merchant environments when needed
Provide ongoing technical guidance, education, and support to current partners and integrating clients
Become a subject matter expert on Global-e’s product capabilities and roadmap by actively participating in internal technical discussions and bringing field feedback back to Product and R&D
Serve as a bridge between customers and internal teams, ensuring market needs are clearly represented in product and technical conversations

Requirements

Strong communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
4–5 years of experience in solution design, integrations, or technical consulting in a SaaS environment
prior experience in a Solutions Engineer, Sales Engineer, or similar client-facing technical role is preferred
Bachelor’s or Master’s degree in Computer Science or another relevant technical field
Solid understanding of systems integration, APIs, RESTful services, and general technical architecture
Proven ability to work effectively with distributed and cross-functional teams
Strong adaptability and willingness to learn new technologies, methodologies, and solutions across the Cloud/IT landscape
Ability to manage multiple priorities and work effectively under deadlines in a fast-changing environment
Previous experience in eCommerce is a strong advantage, especially with platforms such as Shopify, SFCC, Magento, or similar

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