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Presales Solutions Engineer

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Global-e

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Location:
United States , New York, NY

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

140000.00 - 160000.00 USD / Year
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Job Description:

We are looking for a skilled, enthusiastic, and customer-focused Solutions Engineer to play a key role in supporting our Sales, Project, Product, and R&D teams. In this role, you will lead technical discussions with online retailers and brands looking to expand their cross-border business with Global-e, helping them understand how our platform can support their global growth. You will own the technical and integration track during both in-person and remote meetings with prospects and existing clients. This includes staying up to date on Global-e’s current and upcoming capabilities, identifying client needs and technical challenges, and translating customer feedback into actionable input for our Product and R&D teams.

Job Responsibility:

  • Partner closely with the Sales team to introduce Global-e’s cross-border solution to prospective customers
  • Help clients understand the power and flexibility of Global-e’s platform by clearly explaining technical capabilities and addressing potential roadblocks
  • Work collaboratively to identify and qualify business opportunities, uncover key technical objections, and define strategies to resolve them
  • Recommend the right integration and solution strategy for each client, while providing best-practice guidance to maximize the effectiveness of the Global-e platform
  • Own the technical discovery and solution scoping process during pre-sales, ensuring proposed solutions are scalable, feasible, and aligned with customer requirements
  • Travel to customer meetings and workshops as required
  • Act as a technical focal point for client integrations, with the ability to demonstrate solutions and prototype integrations in merchant environments when needed
  • Provide ongoing technical guidance, education, and support to current partners and integrating clients
  • Become a subject matter expert on Global-e’s product capabilities and roadmap by actively participating in internal technical discussions and bringing field feedback back to Product and R&D
  • Serve as a bridge between customers and internal teams, ensuring market needs are clearly represented in product and technical conversations

Requirements:

  • Strong communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
  • 4–5 years of experience in solution design, integrations, or technical consulting in a SaaS environment
  • prior experience in a Solutions Engineer, Sales Engineer, or similar client-facing technical role is preferred
  • Bachelor’s or Master’s degree in Computer Science or another relevant technical field
  • Solid understanding of systems integration, APIs, RESTful services, and general technical architecture
  • Proven ability to work effectively with distributed and cross-functional teams
  • Strong adaptability and willingness to learn new technologies, methodologies, and solutions across the Cloud/IT landscape
  • Ability to manage multiple priorities and work effectively under deadlines in a fast-changing environment
  • Previous experience in eCommerce is a strong advantage, especially with platforms such as Shopify, SFCC, Magento, or similar
What we offer:
  • Bonus
  • Equity

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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