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Systems Engineer: Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer's business needs. Creates and maintains effective customer relationships to secure customer satisfaction. Provides the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations. Aligned to specific products or product-lines. These jobs focus on selling to customers, typically through work that occurs outside HPE offices.
Job Responsibility:
Maintain excellent communication with customers and partners
Represent HPE Aruba as a technical expert in customer/partner meetings, forums, and industry events
Drive opportunities through consultative engagement techniques
Build customer loyalty by becoming a trusted advisor
Collaborate effectively with the wider account team to ensure overall customer satisfaction
Reliquary meeting with Partner/Customer to increase customer satisfaction
Develop technical professionals in key areas of WLAN/LAN/Data Center/SD-WAN/SASE
Gain a strong understanding of the end-to-end Networking solutions
Tailor proposals and solution designs to meet specific customer requirements
Demonstrate the validity and feasibility of the proposed solutions
Identify growth paths and scalability for long-term architectural positioning
Clearly articulate key elements of the implementation plan
Actively support the account team with solution guidance, proposal development, presentations, and customer communications
Provide technical support and input for deals in the pipeline
Collaboration with Service TAC support team/Partner to find out root causes
Understand cross-functional roles and engage effectively with internal teams and external partners
Facilitate a smooth transition from presales to delivery
Requirements:
Hold a bachelor's degree in science or a related field
Language ability: Communicate level, TOEIC 750
Have 20 years of experience in a Solution Architect, Systems Engineer, or Presales role, preferably with a manufacturer and/or system integrator
Experienced in designing and supporting complex enterprise networks across various industries
Proficient in networking solutions including routing, switching, Wi-Fi, Data Center, SD-WAN, SASE and network management platforms — both on-premises and cloud-based (as-a-service)