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Responsible for providing technical support and leadership in the creation and delivery of technology solutions designed to meet customer business needs, emphasizing networking solutions and engaging directly with the sales team and customers to develop tailored proposals, drive opportunities, and ensure successful project execution.
Job Responsibility:
Maintain excellent communication with customers and partners
Represent HPE Aruba as a technical expert in customer/partner meetings, forums, and industry events
Drive opportunities through consultative engagement techniques
Build customer loyalty by becoming a trusted advisor
Collaborate effectively with the wider account team to ensure overall customer satisfaction
Reliquary meeting with Partner/Customer to increase customer satisfaction
Develop technical professionals in key areas of WLAN/LAN/Data Center
Gain a strong understanding of the end-to-end Networking solutions
Tailor proposals and solution designs to meet specific customer requirements
Demonstrate the validity and feasibility of the proposed solutions
Identify growth paths and scalability for long-term architectural positioning
Clearly articulate key elements of the implementation plan, managing stakeholder expectations
Actively support the account team with solution guidance, proposal development, presentations, and customer communications
Provide technical support and input for deals in the pipeline
Collaboration with Service TAC support team/Partner to find out root causes
Facilitate a smooth transition from presales to delivery, ensuring continuity in project design and execution
Requirements:
Hold a bachelor’s degree in science or a related field
Language ability: Communicate level TOEIC 750
Have 5 years of experience in a Solution Architect, Systems Engineer, or Presales role, preferably with a manufacturer and/or system integrator
Experienced in designing and supporting complex enterprise networks across various industries
Proficient in networking solutions including routing, switching, Wi-Fi, Data Center, and network management platforms — both on-premises and cloud-based (as-a-service)
additional experience with network access control/security solutions (e.g., ClearPass, Cisco ISE) is a strong advantage
Possess strong skills in communication, presentation, and negotiation, with the ability to build trust and influence technical and business stakeholders
Able to understand and align with customer value chains, technical innovations, and evolving industry trends
Strong in customer-facing communication, with the ability to translate technical product features into clear business value
A collaborative team player with a proactive, hands-on attitude, able to thrive in a dynamic and competitive environment
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