Premium Supervisor

• Oversees premium dining and hospitality areas to ensure an exceptional guest experience
• Leads and supports service teams across suites, clubs, and in-seat operations, maintaining high standards of quality, professionalism, and efficiency
• Collaborates with culinary and operations teams to ensure smooth event execution, prompt service, and a welcoming environment for all guests
• Inputting daily event sheets and daily reports
• Assist in staffing, scheduling, training, and counseling of event staff
• Work closely with the customer service department to improve customer service in all assigned areas
• Complete inventory at assigned locations and input in Yellow Dog inventory program
• Must maintain a friendly, positive attitude and a professional demeanor at all times
• Ability to interact with guests and staff in order to ensure guest satisfaction
• Must have extensive knowledge of food and beverage menu, specials and services offered
• Know the layout of the bars, suites, in-seat and restaurant area where you are working
• Provide guests with personal service and attention to detail that will exceed expectations
• Ability to assure compliance with company service standards, company inventory and cash control procedures
• Work as a team with fellow associates and other service departments within arena
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training

• All applicants must be at least 18 years of age
• Must have 2 years experience and basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Ability to multitask in a fast paced, team orientated setting
• Must be able to read, speak and write English Language in order to communicate with guests
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
• Must meet state and city health requirements for food handling and alcoholic beverage service
• Ability to work all events, including extended hours, nights, weekends, and holidays with open availability for all events scheduled
• Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Must have two (2) to three (3) years’ supervisory experience working in a fast-paced bar, high-end club, or restaurant
• High school diploma or equivalent

Some college preferred