Premium Services Manager

• Effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, Club Level, In-Seat Service, and all other pertinent areas of premium services
• Manage all facets of the premium food and beverage operations to achieve operational budgets
• Manage monthly P&L statements and ensure that all financial reporting is accurate
• Provide leadership, coaching and mentorship to a staff responsible for executing the premium business plan
• Achieve planned costs in labor and COGS and work within budgeted guidelines
• Develop annual operating budget and quarterly reviews vs plan
• Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices
• Oversee monthly inventory for premium services operations
• Accountable for establishing and maintaining proper safety and sanitation procedures
• Create a working relationship with local health officials
• Ensure proper operational condition of all food service equipment
• Work closely with sub-contractors to ensure all operational needs are met and terms of contract are followed
• Develop new concepts that best serve the desires of our guest and incorporates industry trends
• Recruit, interview, hire, training and further the abilities of all event service staff

• Bachelor’s degree
• Minimum of 5-7 years of management experience in the contract foodservice industry
• At least 3 years in premium services or the equivalent, in a sports and entertainment venue
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize in a deadline-oriented environment
• Unwavering commitment to delivering a high level of customer and client service
• Demonstrated initiative, leadership and management skills
• Customer service oriented
• Ability to interact with all levels of Legends and Live Nation management
• Must be available to work extended hours including late nights, weekends and holidays
• Must be able to work in a team environment

Knowledge of accounting policy and procedures

• Medical
• Dental
• Vision
• Life and disability insurance
• Paid vacation
• 401k plan