Premium Services Manager Job at Legends Global (Wantagh)

Premium Services Manager

The Premium Services Manager position will report to the General Manager and is ...

Location

United States , Dallas

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree with a minimum of 5-7 years of management experience in the contract foodservice industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills
Customer service oriented with the ability to interact with all levels of Legends and Live Nation management
Must be available to work extended hours due to business requirements including late nights, weekends and holidays
Must be able to work in a team environment

Job Responsibility

Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate
Provide leadership, coaching and mentorship to a staff responsible for executing the premium business plan
Achieved planned costs in labor and COGS and work within budgeted guidelines
Develop annual operating budget and quarterly reviews vs plan
Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices
Oversee monthly inventory for premium services operations
Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials
Ensuring proper operational condition of all food service equipment
Work closely with sub-contractors to ensure all operational needs are met and terms of contract are followed
Develop new concepts that best serve the desires of our guest and incorporates industry trends

What we offer

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan

Fulltime

Catering and Premium Services Senior Manager

The Catering and Premium Services Manager, Morton Arboretum, is a leadership pos...

Location

United States , Lisle

Salary:

70000.00 - 80000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Requires at least 2 years of experience
Prior experience in a management or supervisory role preferred
Previous experience in events, hospitality and catering preferred
Requires a bachelor’s degree or equivalent experience
Available to work event-based hours
Must have excellent communications skills
Complete Food Handlers and Alcohol Service Certifications as required
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
Ability to stand for extended periods of time

Job Responsibility

Develop and complete catering solutions to meet customers’ needs
Develop and maintain effective client and customer rapport
Deliver consistent quality in planning and carrying out events
Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
Assist clients in planning special events and providing creative solutions to clients’ needs
Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event
Responsible for delivering food and labor targets
Responsible for execution of catering events of varied size and scope including staffing and management
Ensure accurate reporting of all catering related revenue, expenses, and receivables

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Property Services Manager / Senior Facilities Manager

We are seeking an experienced Property Services Manager to oversee daily propert...

Location

Australia , Melbourne

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Minimum 5 years' experience as an Operations Manager in A Grade or Premium commercial assets
Trade Certificate or tertiary qualifications (Trade Certificate will be favourably considered)
Demonstrated ability to prioritise work within tight operational and financial deadlines
Positive approach to meeting client needs whilst managing tenant expectations
Strong customer service ethic with ability to empathise with tenant needs
Excellent communication skills across all organisational levels

Job Responsibility

Ensure building and employee compliance with all relevant statutory authorities and engineering best practices
Maintain adherence to Lendlease GMR performance standards
Obtain certification from contractors and consultants for all essential services
Prepare annual Fire Safety Statements and other statutory documentation
Ensure Environmental and Occupational Health & Safety compliance, including contractor inductions and risk management plans
Coordinate effective management of all property services and works within the building
Conduct periodic inspections of building systems and plant to assess repair priorities
Manage specialist contractors to ensure contract compliance and scope delivery
Implement and maintain JLL's computerised Planned Preventative Maintenance systems (TSR, Work Orders, Edge, iComply, Prism)
Procure materials and replacement parts to minimise tenant disruption

What we offer

Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

Fulltime

Regional Operations Manager, Premium Support

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

Ireland

Salary:

96000.00 - 120000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle, ideally managing other managers
Demonstrable experience in driving improved performance of teams as a manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
Ability to work weekend days, holidays, and on-call required
Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
Organized and resourceful
able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
must be able to create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling
Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
Drive performance at the team manager, regional, and service level
Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

Senior Director of Premium Services - Fenway Park

Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve...

Location

United States , Boston

Salary:

140000.00 - 145000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of progressive leadership experience in premium hospitality, restaurants, catering, food and beverage operations, or related hospitality environments
Demonstrated success leading premium dining, catering operations and sales, and guest experience operations
Experience supporting both operational execution and revenue generating sales functions
Strong understanding of hospitality service standards, event execution, and premium guest engagement
Bachelor's degree in Hospitality Management, Business Administration, or related field
Experience within sports, entertainment, convention center, hotel, or hospitality environments
Background in premium dining, catering sales, and event management
Experience supporting premium hospitality concepts, luxury experiences, or high-profile events
Experience working in a union environment

Job Responsibility

Provide strategic oversight and support for premium services operations and including suites, clubs, restaurants, and catering sales and operations
Ensure consistent execution of premium hospitality
Develop and implement operational best practices that enhance guest satisfaction, efficiency, and profitability
Conduct operational reviews to identify opportunities for continuous improvement
Lead service excellence initiatives that elevate the overall premium guest experience
Collaborate with culinary and operations teams to create integrated premium hospitality experiences
Establish performance metrics and reporting standards to measure operational success and guest satisfaction
Develop and implement training programs focused on premium service delivery, leadership development, and operational excellence
Coach and mentor premium operations leaders, catering managers, and sales professionals
Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement

What we offer

medical, dental, vision, work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Business Development Manager – Premium Foodservice

We are working with a growing business in the premium food wholesale sector to a...

Location

United Kingdom , South East

Salary:

45000.00 - 55000.00 GBP / Year

The People Co.

Expiration Date

Until further notice

Requirements

Experience in B2B foodservice sales with quality products
strong commercial and results-driven mindset
enjoy hunting for new business and winning new accounts
confident engaging directly with chefs and hospitality leaders
comfortable working independently in a field-based role
hold a full UK driving licence and open to travel

Job Responsibility

Drive new business across restaurants, hotels, and catering clients
Build strong relationships with chefs, F&B leaders, and decision makers
Develop and manage a high-quality pipeline of prospects
Identify and convert untapped opportunities within your region
Work closely with internal teams to align pricing and service delivery
Stay close to market trends to maximise commercial opportunities

What we offer

Bonus

Fulltime

Guest Services Manager

Stepping into this role means taking the lead on one of our most exciting new co...

Location

United Kingdom , London

Salary:

53000.00 - 55000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Brings proven experience managing a broad range of hospitality and client‑facing services, with the ability to deliver seamless, end‑to‑end service excellence
Driven to create meaningful change, elevate standards, and make a tangible impact across the operation
Skilled at building strong, trusted relationships with clients at every level, fostering confidence and long‑term partnership
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Job Responsibility

Lead a high‑performing team, manage, motivate, and develop a team of 30 across front of house, events, client suites, floor management, and helpdesk operations
Drive exceptional client relationships and act as the primary point of contact for senior stakeholders, ensuring service excellence and proactive communication
Mobilise a new contract through overseeing all mobilisation activity, from service setup and process design to team onboarding and operational readiness
Oversee HR and people processes, manage recruitment, onboarding, performance conversations, training, and colleague engagement across the full team
Build and enhance SOPs, develop, refine, and implement standard operating procedures to ensure consistent, high‑quality service delivery
Champion quality and service standards through monitoring performance, conduct audits, and introduce improvements that elevate the guest and client experience
Lead strategic succession planning, identify talent, build internal pipelines, and support development pathways across all service areas
Oversee events and client suite operations, ensure premium, seamless delivery of meetings, events, and VIP hosting
Manage front‑of‑house excellence and maintain a five‑star welcome experience, ensuring all touchpoints reflect brand standards
Coordinate floor management activity, ensure workspaces, collaboration areas, and client floors are well‑maintained, supported, and ready for use

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about

Fulltime

Manager, Premium Support (Italian/English)

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

Ireland

Salary:

70000.00 - 90000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
Demonstrable experience in driving improved performance of teams as a line manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
Ability to work weekend days, holidays, and on-call required
Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
Strong communication skills in both written and spoken English and Italian to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
Organized and resourceful
able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
must be able to create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
Drive performance at the ambassador, team, and service level
Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

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Premium Services Manager

Job Description

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Requirements

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