CrawlJobs Logo

Premium/Premium Plus Business Customer Service Senior Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

Location Icon

Location:
United States , Irving

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Wells Fargo is seeking a Customer Service Senior Manager to lead our new Premium/Premium Plus team focused on delivering personalized and differentiated experiences for our highest valued customers within Wells Fargo Business. This leader will oversee complex, multi‑location service teams and ensure operational excellence for Business Banking customers.

Job Responsibility:

  • Lead the Premium/Premium plus segment across Wells Fargo Business Operations Customer Service
  • Manage and develop both managers and individual contributors across multiple U.S. sites
  • Oversee high‑complexity, high‑touch customer service delivery—especially for specialized or high‑value customer segments
  • Serve as the highest‑level escalation point for complex customer and employee issues, using sound judgment and critical thinking
  • Partner daily with internal groups including Bankers, Fraud, Credit Card, Merchant Services, Lending, Legal, and Complaints teams to resolve issues and support customer outcomes
  • Identify opportunities for operational improvement, process optimization, and risk mitigation across your segment
  • Implement new systems, policies, and guidelines that support the segment‑based service model
  • Ensure all activities align with Wells Fargo legal, regulatory, investor, and business policies
  • Manage staffing levels, workforce allocation, performance expectations, and financial resources for your assigned segment
  • Mentor, coach, and develop leaders—including managers, coaches, and senior agents—to build a strong talent pipeline and elevate overall performance

Requirements:

  • 6+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience

Nice to have:

  • Experience supporting Small Business or Business Banking customers
  • Demonstrated experience with high value customer segments within a business line – knowing their needs and providing a high-quality experience
  • Strong ability to interpret customer needs and resolve highly complex issues with minimal escalation
  • Demonstrated experience managing managers and leading high performing teams
  • Ability to coach, mentor, and develop talent at scale
  • Experience collaborating with cross‑functional partners such as bankers/sales, lending, fraud, merchant services, legal, complaints, and product teams
  • Strong critical‑thinking skills and the ability to balance risk, customer experience, and business needs
  • Exceptional communication and interpersonal skills
  • ability to influence at all levels of the organization
  • Experience driving operational or service‑model transformation
  • Demonstrated ability to be adaptable and nimble based on changing business environments and customer needs/behaviors

Additional Information:

Job Posted:
March 02, 2026

Expiration:
March 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Premium/Premium Plus Business Customer Service Senior Manager

New

Sales Assistant

shoezone has an opportunity for a Sales Assistant to join our team based in Bedf...
Location
Location
United Kingdom , Bedford
Salary
Salary:
2090.00 - 2551.89 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Genuine enthusiasm and passion for helping people
  • Motivation to learn and develop
  • Hands on with the ability to hit the ground running
  • An all-around team player with a can do attitude
  • Flexible and be able to support the store
Job Responsibility
Job Responsibility
  • Working in a busy and fast paced environment
  • You may be asked to undertake key-holding duties
What we offer
What we offer
  • Holidays starting at 28 days which will increase to 33 days after 5 years service
  • Profit Share Scheme
  • 25% Discount on all our product range
  • Birthday Holiday
  • Opportunities for Progression and Development
  • Workplace pension including life cover
  • Access to services of the Retail Trust for emotional support, grants, legal and financial advice
  • Parttime
Read More
Arrow Right
New

Security Contract Support Officer

Unitrust are looking to recruit reliable Contract Support Officer’s to deliver s...
Location
Location
United Kingdom , London
Salary
Salary:
13.85 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both written and verbal, with a confident and personable manner
  • Exceptional customer service abilities, with a strong focus on providing outstanding experiences
  • Reliability, trustworthiness, and punctuality in all responsibilities
  • Ability to remain calm under pressure, multitask, and prioritise effectively
  • Physically able to perform all duties associated with the role
  • Computer confident, proficient in Microsoft Office programs
  • Possess a valid SIA license
  • First Aid at Work qualification
  • Under the BS7858 standard, we are required to check your work history for the past 5 years
Job Responsibility
Job Responsibility
  • Access control
  • customer service
  • fire evacuations
  • meeting and greeting
  • standing
  • patrolling
  • health & safety
What we offer
What we offer
  • Virtual GP
  • Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Costa Mesa
Salary
Salary:
18.55 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
April 26, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Support the pharmacy team in delivering operational and service excellence
  • Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately
  • Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
  • Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contribute to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
What we offer
What we offer
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Parttime
Read More
Arrow Right
New

Finance Assistant

Finance Assistant (fixed-term, maternity leave cover). You will join us on a ful...
Location
Location
United Kingdom , Solihull
Salary
Salary:
27300.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a finance role, dealing with transactional level documents and queries
  • Good working knowledge of Excel and MS Office applications
  • Excellent verbal and written communication skills
  • Enthusiastic, self-motivated, proactive, and diligent
  • Effective interpersonal skills ensuring queries are dealt with efficiently and with tact
  • Attention to detail with a high standard of accuracy for all work
  • Excellent organisational and time-management skills, ability to prioritise multiple tasks
  • Ability to work efficiently in a fast-paced environment
  • Strong interpersonal and customer service skills with a high level of professionalism
  • Able to work under pressure to meet deadlines
Job Responsibility
Job Responsibility
  • Work collaboratively with the Senior Finance Assistant to drive high levels of engagement across the Finance Department and its systems
  • Support the Senior Finance Assistant by providing administration for new financial support services that AIS can provide centrally to benefit our members
  • Work with all merchandise areas across the business to support them with customer, member and supplier relationships
  • Process supplier documents, raise customer invoices and deliver quality customer support
  • Prepare payment runs for suppliers and employee expenses
  • Submit payments and direct debits for the whole department to the bank and complete bank reconciliations within required timeframes
  • Undertake credit control duties to ensure all monies are collected when due
  • Develop relationships with customers, members and suppliers to ensure any queries or issues are dealt with in a proactive manner and changes in circumstances are reported as quickly as possible
  • Ensure Finance policies and procedures are adhered to
  • Undertake any other duties as may, from time to time, be required by the Company
What we offer
What we offer
  • 25 days holiday + bank holidays
  • Opportunity to buy additional annual leave (up to 10 days per leave year for full-time, permanent employees)
  • Birthday leave
  • Company pension scheme
  • Employee Wellbeing Scheme & Employee Assistance Programme (EAP)
  • Cycle to work scheme
  • Charity / Volunteering Leave
  • Free employee parking
  • Onsite catering service (subsidised rate for employees)
  • Access to discounts and staff sales
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Rancho Bernardo
Salary
Salary:
19.40 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
April 26, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Customer Service and Team Orientation
  • Communication Skills
  • Mathematical Reasoning
  • Problem Resolution
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Parttime
Read More
Arrow Right
New

Assistant Care Manager

We have a fantastic Assistant Care Manager opportunity available at our state of...
Location
Location
United Kingdom , Milton Keynes
Salary
Salary:
19028.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An NVQ / QCF Diploma Level 3 in Health and Social Care (or will work towards this qualification)
  • Experience in managing a team within a similar environment
  • Exceptional communication skills
Job Responsibility
Job Responsibility
  • Manage a team of Care Assistants and ensure correct procedures are followed
  • Develop, implement and maintain individual care and support plans
  • Provide all aspects of high quality person centred care and support
  • Provide residents and relatives with an effective communication network
  • Ensure residents are encouraged to reach their optimum level of independence
  • Ensure all administrative systems are implemented effectively
What we offer
What we offer
  • 33 Days Annual Leave (FTE) Pro Rata for Part Time
  • Enhanced Maternity & Paternity allowance
  • Enhanced employer pension contribution
  • Eligible for Blue Light Card discounts
  • Attendance Reward
  • Free Life Insurance
  • Buy And Sell Holiday
  • Cycle2work Scheme
  • Free Use of Onsite Gym
  • Parttime
Read More
Arrow Right
New

Office Manager

Shireland Collegiate Academy Trust is an established Multi-Academy Trust of prim...
Location
Location
United Kingdom , Brierley Hill
Salary
Salary:
27344.00 - 32020.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
March 15, 2026
Flip Icon
Requirements
Requirements
  • Be passionate about improving the lives of our students
  • Role model a commitment to excellence
  • Be confident in using ICT systems including Arbor, SAMpeople, DBS system
  • Lead and inspire a team
  • Be flexible and adaptable, rising to the challenges of a busy education environment
  • Have high standards for their team and themselves
Job Responsibility
Job Responsibility
  • Responsible for providing an efficient and effective administration service for the academy, including admissions, academy transfers, marketing and promotion of the academy, and health and safety
  • Provision of secretarial/administrative support for the Senior Leadership Team including the production of letters and reports
  • Management of administration team
  • Support for contingency
  • Support with the management of data via Arbor to include student and staff information and submission of the annual School and Workforce Census
  • Ensure academy based records are up to date and that all confidential information is securely stored
  • Dealing with enquiries from students and families
  • Ensure the prompt circulation of information throughout the academy
  • Provision of administrative support at parents’ evenings, academy events and academy training
  • Ensure visitors are welcomed and managed according to safeguarding and other academy policies and procedures
What we offer
What we offer
  • Opportunities across our MAT to enhance skills and experience
  • Excellent career development opportunities
  • Exceptional CPD provision
  • A supportive working environment and team ethos
  • Fulltime
Read More
Arrow Right
New

Receptionist

GAUCHO is looking for an enthusiastic and experienced Receptionist to join our G...
Location
Location
United Kingdom , Leeds
Salary
Salary:
14.79 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be a team player
  • Work well within a fast-paced environment
  • Demonstrate a positive approach to own role and teamwork
  • Be friendly, welcoming and approachable
  • Be professional and respectful at all times
  • Have fun and create a warm and welcoming atmosphere at reception
Job Responsibility
Job Responsibility
  • Work with the reception team to offer an unforgettable experience to all Gaucho guests on arrival, departure and during their visit
  • Ensure all GAUCHO reservations are processed professionally and accurately
  • Support and assist the management team to maximise sales revenues through cover driving and business optimisation
  • Be the face of GAUCHO and demonstrate service excellence through heightened hospitality
What we offer
What we offer
  • 50% off your food bill at all GAUCHO’s
  • Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform
  • Career development and progression
  • Breakfast and dinner provided on every shift worked
  • Fulltime
Read More
Arrow Right