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Premium Manager

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Casino Careersv

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Location:
United States , Cleveland

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

46100.00 - 62200.00 USD / Year
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Job Description:

Delaware North Sportservice is hiring a Premium Manager to join our team at Progressive Field in Cleveland, Ohio. As a Premium Manager, you will be responsible for overseeing one of the premium clubs. This role requires a dedicated leader who can inspire our team, elevate guest experiences, and uphold our high standards of service. If you are a motivated professional with a strong commitment to customer service, team development, and creating a positive and dynamic work environment, we encourage you to apply.

Job Responsibility:

  • Manage all restaurant operations, ensuring smooth coordination across all areas of the restaurant
  • Train, motivate, and develop team members to maintain high performance and professionalism
  • Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
  • Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
  • Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
  • Monitor and enforce health, safety, and sanitation standards in compliance with regulations

Requirements:

  • Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&L’s
  • Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members
  • Knowledge of food and beverage service standards, health regulations, and safety procedures
  • Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
  • Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
  • Capacity to work a flexible schedule to accommodate business levels
What we offer:
  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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