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Premium Hospitality & Suites Manager

United States, Kent 25.00 - 30.00 USD / Hour · Job Posted February 19, 2026
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Job Description

The Premium Food & Beverage Operations Manager supports the Director and Assistant Director of Food & Beverage in leading all premium hospitality and event-based food and beverage operations within a 6,000-seat arena. This role oversees luxury suites, catering, and premium bar service while ensuring exceptional guest experiences, operational excellence, and compliance with food safety and alcohol service standards. This is a hands-on leadership role ideal for hospitality professionals with experience in arena, stadium, catering, or high-volume event environments who thrive in fast-paced, guest-focused operations.

Job Responsibility

  • Oversee all suite and catering operations, including event setup, service execution, and post-event breakdown
  • Serve as the primary on-site point of contact for suite guests and catering clients, ensuring a seamless and elevated experience
  • Conduct pre-event walkthroughs and post-event evaluations with staff and vendors to ensure operational readiness and continuous improvement
  • Supervise, schedule, and direct hourly team members, including suite attendants, catering servers, bartenders, and support staff
  • Train, coach, and mentor staff on service standards, food safety compliance, and venue cleanliness expectations
  • Monitor staff performance and provide timely feedback, coaching, and corrective guidance as needed
  • Partner with culinary, concessions, and operations teams to ensure seamless service execution
  • Manage inventory controls, catering equipment, alcohol distribution, and supply organization
  • Ensure compliance with health department regulations, ServSafe standards, alcohol laws, and venue policies
  • Build and maintain strong relationships with suite holders, VIP guests, and catering clients
  • Anticipate guest needs and proactively resolve issues with a solutions-focused approach
  • Partner with sales and event teams to deliver customized and memorable premium experiences

Requirements

  • Minimum of 2 years of food and beverage management experience, preferably in sports, entertainment, catering, or hospitality environments
  • Proven leadership experience with staff supervision, training, and shift management
  • Strong communication, organizational, and customer service skills
  • Ability to work nights, weekends, and holidays based on event schedules
  • Working knowledge of food safety, sanitation, and alcohol service regulations
  • Ability to lift up to 40 pounds and stand or walk for extended periods
  • ServSafe and TIPS/Alcohol certification required, or willingness to obtain

What we offer

  • 401(k) eligibility after 1,000 hours worked within a 365-day period
  • Holiday shifts paid at time and one-half
  • Sick leave accrued at 1 hour per 30 hours worked
  • Medical, Dental, and Vision insurance available after 1,560 hours worked within a 365-day period

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