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Casino Careersv Logo Casino Careersv · Hospitality and Tourism

Premium Club Manager

United States, Cleveland 46100.00 - 62200.00 USD / Year · Job Posted June 30, 2026
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Job Description

Delaware North Sportservice is hiring a Premium Club Manager to join our team at Progressive Field in Cleveland, Ohio. In this role, you will lead game day operations for one of the premium club spaces, ensuring a seamless, elevated experience for guests in a fast-paced, high-end hospitality environment. This is an exciting opportunity to be part of the game day energy while growing your hospitality career with a team dedicated to delivering exceptional service and creating unforgettable moments for every guest.

Job Responsibility

  • Hire and train food and beverage team members for the department
  • Schedule, coordinate, and supervise the suite food and beverage team members and operations on event days
  • Provide ongoing job performance feedback to team members
  • Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and team members
  • Handle guest relations and ensure quality assurance standards are maintained
  • Follow and maintain safety and sanitation procedures
  • Ensure proper repair and maintenance of food service equipment
  • Prepare monthly projection reports
  • Ensure effective systems for cash, inventory, and payroll are in place

Requirements

  • Minimum of 2 years of hospitality management experience required, preferably in a high-volume setting
  • Strong managerial and team-building skills are essential
  • Experience with inventory, cost control, and purchasing required
  • Financial management, accountability, and budgeting experience required
  • Ability to analyze data and make decisions independently
  • Ability to work evenings, weekends, and holidays
  • No degree required

What we offer

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts
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