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The Club Manager is responsible for overseeing premium/club-level operations to support all events.
Job Responsibility
Hire, train, schedule, and manage staff to ensure that the concessions operation is fully staffed and that employees are trained in all aspects of the operation
Ensure that all products and services are delivered in a timely and efficient manner and meet or exceed customer expectations
Manage and maintain inventory levels, including ordering, receiving, and storage of all products
Deliver consistent quality in planning and carrying out events
Oversee day-to-day club-level operations. Additionally, assist the catering team on non-game days and as needed to oversee premium special events
Maintain positive relationships with vendors, suppliers, and other external partners
Develop and maintain effective client and customer rapport
Develop and implement strategies for maximizing revenue and profitability of the club concessions operation
Manage financial performance, including budgeting, forecasting, and reporting
Develop and implement policies and procedures for the concessions operation, including sanitation, safety, and security measures
Ensure compliance with all relevant laws, regulations, and policies, including those related to food service and alcohol service
Requirements
Bachelor's degree preferred or at least 3 years of related experience required
Previous experience in a supervisor or manager level role in special events, hospitality, or catering required
Ability to maintain effective client and customer rapport for mutually beneficial business relationships required
Must have excellent interpersonal communication and client relation skills
Must be comfortable working in a collaborative team dynamic
Complete Food Handlers and Alcohol Service Certifications as required
Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
Must have availability to work event-based hours including evening, weekend, and potentially holiday hours