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Customer Success Architect - AI Business Process Solutions

The Customer Success Architect (CSA) for AI Business Process Solutions helps ent...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Experience must include hands-on delivery with Microsoft business-applications and low-code/agent platforms — Dynamics 365 Customer Engagement, Power Platform, and Copilot Studio or Azure AI Foundry — including demonstrated hands-on agent building.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Microsoft Cloud Technologies (e.g., Azure, AI, Power Platform, D365 and security certifications).
Demonstrated experience building, testing, and deploying agents in Copilot Studio and/or Azure AI Foundry.
Hands-on delivery experience with Dynamics 365 Customer Engagement and/or Power Platform (Power Apps, Power Automate, Dataverse).
Relevant Microsoft certifications such as PL-600 (Power Platform Solution Architect), PL-200, the Dynamics 365 / MB-series, and AI-102.

Job Responsibility

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking).
Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction.
Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks.
Executes work in compliance with industry and Microsoft guidelines and procedures.
Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets.
Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage.
Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities.
Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.

Fulltime

Wc Claims Consultant

OVERVIEW Alera Group is looking for a WC Claims Consultant. We are seeking high...

Location

United States , Portland

Salary:

80000.00 - 110000.00 USD / Year

Alera Group

Expiration Date

Until further notice

Requirements

Contact with clients, carrier and TPA claims adjusters, internal customers, and vendors on regular basis to serve as advocate, liaison, mediator, and resource
Prepare, coordinate & present Claim Reviews, Status Spreadsheets and other Claim meetings as requested
Coordinate with client/insured to assist with coverage issues
Participate in presentations with clients and prospects as requested
Documentation in Sagitta and ImageRight as required
Identify and notify Risk Manager/Producer of claims trends to help facilitate a resolution
Function as back-up for other WC Claims Team members
Assist team with highly complex losses and questions related to such
Provide assistance to clients seeking to enhance their return-to-work programs
Provide claims management training, “WC 101” to clients to educate them on the claims process

Job Responsibility

Work effectively with our Work Comp. Clients building solid relationships and retaining business
Work with all Sales Executives, internal Propel staff in Commercial Lines Departments, and externally with our Clients, Carriers and Vendors
Service timeline focus is on larger Valued or 360 Clients for onboarding new accounts and establishing claims services with their carrier/TPA/applicable vendors, providing claims oversight, employer training, and scheduling Claim Reviews and various presentations
Provide claims service for all Propel clients providing technical expertise and servicing as an advocate on client WC claim issues
Work independently with clients and their carrier/TPA consulting on large reserves, coverage issues, return to work issues, settlements, and other items that have a significant impact on retention and premiums
Present to prospects and clients at renewals, stewardship meetings and claim reviews

What we offer

Medical
dental
life and disability insurance
401k
generous paid time off

Fulltime

Executive Assistant

We are looking for an experienced Executive Assistant to support senior leadersh...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience providing executive-level administrative support in a fast-paced, detail-focused environment
Strong calendar management skills with the ability to coordinate meetings, schedules, and shifting priorities effectively
Proven ability to arrange business travel and manage related logistics with accuracy and efficiency
Experience preparing meeting materials, board or committee documentation, and presentation content for leadership audiences
Excellent written communication skills with the ability to draft clear, well-structured correspondence and meeting notes
Strong organizational and follow-up skills, including the ability to manage records, track action items, and handle multiple assignments at once
Proficiency with standard business technology and collaboration tools used for document preparation, scheduling, and file management

Job Responsibility

Coordinate complex calendars, travel plans, and meeting logistics to ensure executives are prepared and schedules run smoothly
Organize quarterly Benefits Committee activities by preparing notices, distributing agendas and materials, coordinating with trustees, consultants, legal partners, and internal staff, and supporting overall meeting readiness
Attend assigned committee or board meetings, document key discussions, and prepare clear, accurate meeting minutes for follow-up and recordkeeping
Track post-meeting tasks and decisions through designated collaboration tools, helping drive timely completion of outstanding action items
Develop reports, presentation materials, correspondence, and executive documents that support leadership review and decision-making
Research topics, compile relevant information, and provide administrative support for projects involving communications, operations, benefits analysis, technology-related needs, and demographic initiatives
Oversee administration of organizational insurance coverage by maintaining current policy records, preparing renewal documentation, coordinating binding activities, and processing related premium invoicing
Support planning for annual employee health fair activities, including reservation tracking, event coordination assistance, and distribution of follow-up items such as raffle prizes
Maintain executive office files, records retention practices, library content, mail handling, expense reporting, and shared spaces while also assisting other executive support staff and cross-functional departments as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Contact Specialist - Annuity

What You Can Expect In This Role - Communicate verbally with annuity policyowner...

Location

United States , West Des Moines

Salary:

39470.00 - 65785.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change
Criminal background check required

Job Responsibility

Communicate verbally with annuity policyowners, agents, third parties and internal support departments in matters relating to customer needs
Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Consult and coordinate with all other applicable departments
Submit accurate and timely requests via workflow system

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program
An ownership culture that inspires

Fulltime

Administrative Assistant

We are looking for a detail-oriented Administrative Assistant to support benefit...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred, along with 1–3 years of experience in financial services, pension administration, or a related benefits environment
Working knowledge of defined benefit and defined contribution pension plans
exposure to Taft-Hartley plans is highly valued
Strong written and verbal communication skills with the ability to explain plan information clearly and effectively
Demonstrated accuracy, organization, and follow-through when managing multiple assignments and detailed records
Solid analytical, mathematical, and problem-solving abilities for reviewing calculations and resolving payment or reporting issues
Ability to work independently while also collaborating effectively with colleagues, vendors, consultants, and leadership
Detail-oriented approach, dependable attendance, and openness to feedback and direction from supervisors

Job Responsibility

Administer pension benefit applications by preparing, examining, and finalizing documentation for basic and supplemental plan payments
Meet with participants and beneficiaries to explain plan provisions, discuss available benefits, and address questions related to retirement, withdrawal, or survivor payments
Request missing records or clarification from applicants and beneficiaries to ensure complete and accurate case processing
Establish and verify electronic payment instructions for recurring benefit disbursements and investigate rejected or returned transfers with financial institutions
Review annual account and payment reports to determine benefit eligibility, identify outstanding issues, and support proper distribution activity
Work closely with eligibility, authenticity, and pension leadership teams to resolve contribution adjustments, premium deductions, and other benefit-related matters
Research participant records and prepare written communications such as benefit confirmations, value letters, and other pension correspondence
Track time-sensitive payment schedules, including beneficiary payment end dates, and calculate applicable annual post-retirement benefit amounts
Organize records for scanning, reconcile year-end tax reporting documents, and assist with additional administrative duties as needed

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Administrative Assistant

We are looking for a detail-oriented Administrative Assistant to support benefit...

Location

United States , Park La Brea

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred, along with 1–3 years of experience in financial services, pension administration, or a related benefits environment
Working knowledge of defined benefit and defined contribution pension plans
exposure to Taft-Hartley plans is highly valued
Strong written and verbal communication skills with the ability to explain plan information clearly and effectively
Demonstrated accuracy, organization, and follow-through when managing multiple assignments and detailed records
Solid analytical, mathematical, and problem-solving abilities for reviewing calculations and resolving payment or reporting issues
Ability to work independently while also collaborating effectively with colleagues, vendors, consultants, and leadership
Detail-oriented approach, dependable attendance, and openness to feedback and direction from supervisors

Job Responsibility

Administer pension benefit applications by preparing, examining, and finalizing documentation for basic and supplemental plan payments
Meet with participants and beneficiaries to explain plan provisions, discuss available benefits, and address questions related to retirement, withdrawal, or survivor payments
Request missing records or clarification from applicants and beneficiaries to ensure complete and accurate case processing
Establish and verify electronic payment instructions for recurring benefit disbursements and investigate rejected or returned transfers with financial institutions
Review annual account and payment reports to determine benefit eligibility, identify outstanding issues, and support proper distribution activity
Work closely with eligibility, authenticity, and pension leadership teams to resolve contribution adjustments, premium deductions, and other benefit-related matters
Research participant records and prepare written communications such as benefit confirmations, value letters, and other pension correspondence
Track time-sensitive payment schedules, including beneficiary payment end dates, and calculate applicable annual post-retirement benefit amounts
Organize records for scanning, reconcile year-end tax reporting documents, and assist with additional administrative duties as needed

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Customer Contact Specialist - Life

Communicate verbally with policyowners, agents, third parties and internal suppo...

Location

United States , Sioux Falls

Salary:

35085.00 - 58475.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change

Job Responsibility

Communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs
Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Consult and coordinate with all other applicable departments including New Business, Agency Services, Sales and Marketing, Customer Correspondence and the Annuity/Life Division
Submit accurate and timely requests via workflow system to ensure work item is handled in accordance with varying departmental procedures

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Friday afternoons off year-round, generous paid time off, and paid holidays
Paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Volunteer time off, and our company nonprofit matching gift program
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success

Fulltime

Senior Specialist, Luxe

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

India , Gurugram

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent
6–8 years of experience in a customer experience, operations, hospitality, or design-led environment
Background in design, hospitality, architecture, or luxury segment strongly preferred
Proven ability to evaluate properties for luxury standards — including visual and experiential vetting
Exceptional communication, collaboration, and stakeholder management skills
Proficiency in Google Sheets, dashboards, and data analysis for reporting and quality tracking
Strong attention to detail, aesthetic sensibility, and understanding of premium guest experience
Leadership and mentoring abilities with a focus on quality and continuous improvement
Experience working with Luxe listings or premium hospitality products will be a plus

Job Responsibility

Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development
Utilize expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains
Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness
Work closely with leads to assign daily work, monitoring queues in upwork and host/guest support cases
Lead the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria
Conduct interviews with Home Consultants and complete their onboarding process to ensure alignment with Luxe standards and expectations
Unblock onboarding-related challenges by closely collaborating with Market Managers and other cross-functional teams
Assess walkthrough reports to determine whether a property should pass or fail Luxe criteria, providing detailed reasoning and recommendations
Perform visual vetting of potential Luxe listings - assessing design aesthetics, property quality, and overall luxury appeal
Partner with stakeholders to improve vetting frameworks, visual standards, and design benchmarks

What we offer

bonus or incentives
one or more equity programs
Employee Travel Credits

Fulltime

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