Premium Admin Executive

Responsible for handling inbound premium sales enquiries. The role includes managing the full booking process with clear follow-up communication to manage expectations. You will process premium and away ticket allocations, manage and respond to Zendesk enquiries, and keep all premium information and FAQs accurately updated within the system. The role also involves chasing and processing outstanding payments using accounts reports in line with club procedures. Key responsibilities include supporting match day premium administration such as client lists, table plans, dietary requirements, and ticket coordination, alongside maintaining strong relationships across departments. You will also support the Premium Sales Manager with sales initiatives, reporting, business development activity, digital updates, and monitoring match availability. In addition, the role focuses on delivering high levels of customer satisfaction through pre- and post-match communication and feedback collection. All bookings must be accurately recorded in line Club expectation, with a strong focus on meeting and exceeding KPIs, while ensuring full compliance with GDPR and data protection requirements.