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As a Premier Support Engineer at US Cloud, you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives. You'll work collaboratively with both clients and internal teams to ensure the successful adoption of Microsoft solutions, including but not limited to Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics.
Job Responsibility:
Break/Fix Ticket Resolution
Service Improvement Contribution
Proactive Case Management and Customer Communication
Support Knowledge Lake Buildout and Use of AI Tools
Continuous Learning and Development
Requirements:
4+ years of experience in Microsoft technologies
Proficiency (3+ years) in Windows Server
Advanced understanding of Active Directory/Azure AD and DNS
Demonstrated skills in technical writing
Consistent ability to excel in a virtual work environment
A degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience
Nice to have:
Ongoing pursuit of advanced certifications in Microsoft technologies