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Premier Support Engineer

US Cloud

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Location:
United States , St. Louis, Missouri

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Premier Support Engineer at US Cloud, you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives. You'll work collaboratively with both clients and internal teams to ensure the successful adoption of Microsoft solutions, including but not limited to Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics.

Job Responsibility:

  • Break/Fix Ticket Resolution
  • Service Improvement Contribution
  • Proactive Case Management and Customer Communication
  • Support Knowledge Lake Buildout and Use of AI Tools
  • Continuous Learning and Development

Requirements:

  • 4+ years of experience in Microsoft technologies
  • Proficiency (3+ years) in Windows Server
  • Advanced understanding of Active Directory/Azure AD and DNS
  • Demonstrated skills in technical writing
  • Consistent ability to excel in a virtual work environment
  • A degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience

Nice to have:

Ongoing pursuit of advanced certifications in Microsoft technologies

Additional Information:

Job Posted:
January 10, 2026

Work Type:
Remote work
Job Link Share:

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