Premier Service Manager

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
• Deliver high standards of service by ensuring efficient, timely and quality support to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
• Enhance customer experience by proactively identifying service gaps and recommending process improvements
• Provide all other aspects of administrative support that may be required from time to time

• Advanced working experience in a retail-banking environment
• Strong customer service orientation, with self-motivation and ability to work under pressure
• A self-starter and good team player with drive for success and achievement
• Possess excellent interpersonal and communication skills
• The ability to engage and communicate effectively in both English and Chinese (spoken and written) is essential to meet business needs
• Proficiency in Cantonese would be an added advantage
• The relevant rights to work in Singapore is required

Proficiency in Cantonese

• Continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment