Premier Service Manager, HSBC

Premier Service Manager

HSBC

Location:
India, Ahmedabad

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The role of the Premier Service Manager is to support a team of Premier Relationship Managers (PRMs) in achieving their income plans through acquisition, cross-sales, retention, and growth of their portfolios. This position involves client interaction for delivering client-centric service, resolving client issues, and providing a memorable service experience. The role also covers credit/lending support and operational effectiveness while ensuring compliance with legal, regulatory, and internal policies.

Job Responsibility:

Provide high quality sales support to a team of PRMs mainly focused on getting appointments for PRMs and supporting PRMs in servicing their clients
reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity
support PRMs to manage client contact and service, including answering client calls, resolving client enquiries on transactional needs, and managing key event reminders
provide sales support to PRMs including preparing and completing sales documents
handle client enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner
manage the Premier desk in the absence of PRM
assist the PRM in organizing events as required
ensure all processes and procedures comply with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy, and Internal Controls
maintain awareness of operational risk and minimize the likelihood of it occurring

Requirements:

Graduation with 2 to 5 years of experience
holistic understanding of the Branch Operations and Processes of the bank
sound understanding of the company’s customer service requirements
mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

What we offer:

Flexible working
opportunities to grow
inclusive and diverse environment
continuous professional development

Additional Information:

Job Posted:
June 05, 2025

Expiration:
June 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.