Premier Service Manager, HSBC

HSBC

Location:
United Arab Emirates

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role of Premier Service Manager is a key supporting position in the achievement of HSBC's Premier proposition objectives. This job involves providing outstanding customer experiences to Premier clients, supporting Premier Wealth Relationship Managers, and delivering client-centric services. Key responsibilities include assisting in client contact and service, facilitating appointments, and ensuring high-quality operational practices.

Job Responsibility:

Provide high quality sales support to a team of PWRMs mainly focused on getting appointment for PWRMs and supporting PWRMs in servicing their clients
Reduce the time spent on process and administrative tasks by PWRM to increase PWRM’s capacity
Support PWRMs to manage client contact and service, including answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels
Build extensive knowledge of HSBC systems and procedures in order to handle client needs
Proactively help HSBC identify opportunity to improve process efficiencies
Ensure the client consistently receives a professional premium service which exceeds their expectations at all times
Maintain high standards of control and operational practices in line with HSBC’s expectations

Requirements:

Graduation degree is a must – to secure a UAE Visa and Work Permit
Strong interpersonal and empathy skills with strong decision making and ability to deliver
Minimum of two years working in financial services industry
Previous experience in Retail/Premier sales preferred
Understanding of core products, Premier proposition, and familiar with retail and wealth product processes
Understanding of relationship management systems (CRM and RM Platform etc.)
Solid knowledge of appropriate branch operational procedures
Money Laundering Awareness Certificate held
Knowledge of relevant regulatory governance in market
Good knowledge of HSBC and personal banking
Team player with collaborative skills
Knowledge of local and Group compliance regulations
Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
Attain appropriate professional and regulatory qualifications as required by market
Attain any internal standards as required by country

What we offer:

Flexible working and opportunities to grow within an inclusive and diverse environment
Continuous professional development

Additional Information:

Job Posted:
May 01, 2025

Expiration:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Premier Service Manager

HSBC

Location:United Arab Emirates

Category:Banking

Contract Type:Employment contract