Premier Service Manager, HSBC

HSBC

Location:
United Arab Emirates, UAE

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Premier Service Manager role is part of the Premier relationship team and is designed to support the Premier Wealth Relationship Managers by providing dedicated sales and administrative assistance. The role involves managing client contact, preparing sales documents, addressing transactional client needs, and enhancing process efficiencies while delivering a high-quality client experience.

Job Responsibility:

Provide high quality sales support to a team of PWRMs mainly focused on getting appointment for PWRMs and supporting PWRMs in servicing their clients
Reduce the time spent on process and administrative tasks by PWRM to increase PWRM’s capacity
Support PWRMs to manage client contact and service, including, in the absence of PWRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact
Provide sales support to PWRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement
Ensure Input Quality error rates for wealth deals are within acceptable levels
Build extensive knowledge of HSBC systems and procedures in order to handle client needs
Proactively help HSBC identify opportunity to improve process efficiencies
Sensitively redirect clients to the most effective and efficient channel
Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently
Ensure the client consistently receives a professional premium service which exceeds their expectations at all times
Maintain high standards of control and operational practices in line with HSBC’s expectations

Requirements:

Graduation degree is a must – to secure a UAE Visa and Work Permit
Strong interpersonal and empathy skills with strong decision making and ability to deliver
Minimum of two years working in financial services industry
Previous experience in Retail/Premier sales preferred
Understanding of core products, Premier proposition, and familiar with retail and wealth product processes
Understanding of relationship management systems (CRM and RM Platform etc.)
Solid knowledge of appropriate branch operational procedures
Money Laundering Awareness Certificate held
Knowledge of relevant regulatory governance in market
Good knowledge of HSBC and personal banking
Team player with collaborative skills
Knowledge of local and Group compliance regulations
Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
Attain appropriate professional and regulatory qualifications as required by market
Attain any internal standards as required by country
Adjustment to responsibilities to be detailed as a result of: Regulatory complexity, Size of market, Detailing additional business areas in large markets, Specific areas outlined in smaller markets
Detailing any local market specifics with regard to Compliance

Nice to have:

Solid knowledge of appropriate branch operational procedures
Knowledge of local and Group compliance regulations

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 29, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Premier Service Manager