Premier Officer, HSBC

Premier Officer

HSBC

Location:
India, Mumbai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches. The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives. In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude.

Job Responsibility:

Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients
Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity
Support PRMs to manage client contact and service
Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner
Maintains a basic understanding and technical knowledge of relevant products and services
Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up
Manager the Premier desk (including required contact activity) in the absence of PRM
Assist the PRM in organizing events as and when required
Refer the attrition cases to PRM immediately
Coordinate with cross functional teams to manage Premier TAT / customer expectations

Requirements:

Graduation with 2 to 5 years of experience
Holistic understanding of the Branch Operations and Processes of the bank
Sound understanding of the company’s customer service requirements

Additional Information:

Job Posted:
April 24, 2025

Expiration:
May 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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