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Preboarding Operations Manager

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Baptist Health (Florida)

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Location:
United States , Jacksonville

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Preboarding Operations Manager leads the day-to-day operations of the onboarding function, ensuring a seamless, compliant, and high-quality experience for new hires, internal transfers, and stakeholders. This role provides leadership to the onboarding team, drives process improvement initiatives, and ensures adherence to organizational standards, regulatory requirements, and service expectations. In close partnership with Talent Acquisition, Human Resources, hiring leaders, and cross-functional teams, the Onboarding Operations Manager ensures timely pre-employment processing, clear communication, and a best-in-class transition from candidate to employee.

Job Responsibility:

  • Lead end-to-end onboarding operations, ensuring timely processing and readiness for all new hire start dates
  • Develop, implement, and maintain standardized workflows, procedures, and service level expectations
  • Monitor onboarding metrics, productivity, and service delivery to drive operational effectiveness
  • Identify process gaps and implement continuous improvement strategies to enhance efficiency and candidate experience
  • Collaborate with HR, Talent Acquisition, Employee Health, Payroll, and department leaders to coordinate onboarding activities
  • Lead, coach, and develop onboarding team members to support performance, engagement, and growth
  • Establish clear performance expectations, service level agreements, and productivity benchmarks
  • Oversee workflow distribution and capacity planning to ensure appropriate coverage
  • Foster a culture of accountability, service excellence, and continuous improvement
  • Conduct regular audits to ensure onboarding documentation meets regulatory, accreditation, and organizational standards
  • Ensure accuracy and completeness of employee records, licensure, certifications, and pre-employment requirements
  • Maintain compliance with internal policies and state and federal regulations
  • Implement corrective actions and training based on audit findings
  • Serve as a primary liaison between onboarding, leadership, and operational departments
  • Provide guidance to hiring managers on onboarding requirements, timelines, and best practices
  • Support organizational initiatives, system implementations, and process changes impacting onboarding
  • Track and analyze key performance metrics (e.g., time-to-start, onboarding cycle time, candidate satisfaction, error rates)
  • Prepare operational reports and provide recommendations for strategic improvement
  • Support workforce planning by identifying onboarding capacity needs and operational risks
  • Champion a positive, organized, and supportive onboarding experience
  • Ensure proactive, clear communication throughout the onboarding journey
  • Address escalations and resolve complex onboarding issues to ensure timely starts
  • Monitor candidate engagement and satisfaction, identifying opportunities to enhance the experience and reduce onboarding friction
  • Partner with Talent Acquisition and HR leadership to align onboarding practices with organizational values and employer brand
  • Drive consistency to ensure a professional and welcoming experience for every new team member
  • Oversee the execution of new team member orientation to ensure an engaging and informative experience
  • Ensure new hires are equipped with the tools, knowledge, and resources for a successful start
  • Collaborate with HR and operational leaders to align orientation content with organizational priorities and compliance requirements
  • Continuously evaluate and improve orientation effectiveness based on feedback and performance metrics
  • Ensure consistency in orientation delivery across locations and departments

Requirements:

  • Minimum of 3 years of progressive experience in onboarding, HR operations, talent acquisition operations, or a related function
  • Minimum of 2 years of leadership or supervisory experience
  • Experience managing high-volume, process-driven operations with multiple stakeholders
  • Strong knowledge of onboarding processes, employment documentation, and regulatory compliance
  • Proven ability to lead teams, manage performance, and drive accountability
  • Strong process improvement and operational efficiency mindset
  • Ability to analyze data and use insights to drive decision-making
  • Excellent organizational and time management skills in a fast-paced environment
  • Strong interpersonal and communication skills
  • Ability to manage escalations and resolve complex issues effectively
  • High attention to detail with a strong focus on accuracy and compliance
  • Experience in a healthcare or highly regulated environment
  • Experience supporting enterprise or multi-site organizations
  • Experience designing or improving onboarding or employee transition programs
  • Experience with applicant tracking systems or onboarding platforms required
  • Workday experience preferred
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Bachelor’s degree in human resources, business administration, healthcare administration, or related field
  • SHRM-SCP preferred
  • SPHR preferred
  • Driver's License - DMV

Nice to have:

  • Workday experience preferred
  • SHRM-SCP preferred
  • SPHR preferred

Additional Information:

Job Posted:
April 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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