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The Preboarding Operations Manager leads the day-to-day operations of the onboarding function, ensuring a seamless, compliant, and high-quality experience for new hires, internal transfers, and stakeholders. This role provides leadership to the onboarding team, drives process improvement initiatives, and ensures adherence to organizational standards, regulatory requirements, and service expectations. In close partnership with Talent Acquisition, Human Resources, hiring leaders, and cross-functional teams, the Onboarding Operations Manager ensures timely pre-employment processing, clear communication, and a best-in-class transition from candidate to employee.
Job Responsibility:
Lead end-to-end onboarding operations, ensuring timely processing and readiness for all new hire start dates
Develop, implement, and maintain standardized workflows, procedures, and service level expectations
Monitor onboarding metrics, productivity, and service delivery to drive operational effectiveness
Identify process gaps and implement continuous improvement strategies to enhance efficiency and candidate experience
Collaborate with HR, Talent Acquisition, Employee Health, Payroll, and department leaders to coordinate onboarding activities
Lead, coach, and develop onboarding team members to support performance, engagement, and growth
Establish clear performance expectations, service level agreements, and productivity benchmarks
Oversee workflow distribution and capacity planning to ensure appropriate coverage
Foster a culture of accountability, service excellence, and continuous improvement
Conduct regular audits to ensure onboarding documentation meets regulatory, accreditation, and organizational standards
Ensure accuracy and completeness of employee records, licensure, certifications, and pre-employment requirements
Maintain compliance with internal policies and state and federal regulations
Implement corrective actions and training based on audit findings
Serve as a primary liaison between onboarding, leadership, and operational departments
Provide guidance to hiring managers on onboarding requirements, timelines, and best practices
Support organizational initiatives, system implementations, and process changes impacting onboarding
Track and analyze key performance metrics (e.g., time-to-start, onboarding cycle time, candidate satisfaction, error rates)
Prepare operational reports and provide recommendations for strategic improvement
Support workforce planning by identifying onboarding capacity needs and operational risks
Champion a positive, organized, and supportive onboarding experience
Ensure proactive, clear communication throughout the onboarding journey
Address escalations and resolve complex onboarding issues to ensure timely starts
Monitor candidate engagement and satisfaction, identifying opportunities to enhance the experience and reduce onboarding friction
Partner with Talent Acquisition and HR leadership to align onboarding practices with organizational values and employer brand
Drive consistency to ensure a professional and welcoming experience for every new team member
Oversee the execution of new team member orientation to ensure an engaging and informative experience
Ensure new hires are equipped with the tools, knowledge, and resources for a successful start
Collaborate with HR and operational leaders to align orientation content with organizational priorities and compliance requirements
Continuously evaluate and improve orientation effectiveness based on feedback and performance metrics
Ensure consistency in orientation delivery across locations and departments
Requirements:
Minimum of 3 years of progressive experience in onboarding, HR operations, talent acquisition operations, or a related function
Minimum of 2 years of leadership or supervisory experience
Experience managing high-volume, process-driven operations with multiple stakeholders
Strong knowledge of onboarding processes, employment documentation, and regulatory compliance
Proven ability to lead teams, manage performance, and drive accountability
Strong process improvement and operational efficiency mindset
Ability to analyze data and use insights to drive decision-making
Excellent organizational and time management skills in a fast-paced environment
Strong interpersonal and communication skills
Ability to manage escalations and resolve complex issues effectively
High attention to detail with a strong focus on accuracy and compliance
Experience in a healthcare or highly regulated environment
Experience supporting enterprise or multi-site organizations
Experience designing or improving onboarding or employee transition programs
Experience with applicant tracking systems or onboarding platforms required
Workday experience preferred
Proficiency in Microsoft Office (Excel, Word, Outlook)
Bachelor’s degree in human resources, business administration, healthcare administration, or related field