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Pre Tenancy Manager

United Kingdom, Southampton 25500.00 GBP / Year · Job Posted January 29, 2026
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Job Description

Welcome to Charters, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 150 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Pre-Tenancy Manager in our Southampton office. This role offers an OTE of £25,500 pa.

Job Responsibility

  • Handling all documentation related to the Pre-tenancy process, including inventory reports, check-in reports, deposits and pre-tenancy compliance
  • Act as the main point of contact for both landlords and tenants throughout the pre-tenancy process, providing regular updates and addressing any concerns or queries promptly
  • Assist in resolving any disputes regarding deposits, liaising with both landlords and tenants to reach fair and amicable resolutions. Including submission of dispute paperwork
  • Maintain accurate records of property inventories, ensuring that any discrepancies or damages are documented and addressed appropriately
  • Regular communication with internal teams, specifically End of Tenancy and Property Management to ensure a smooth operation
  • Stay up-to-date with relevant legislation and regulations governing the pre-tenancy process, ensuring compliance with all legal requirements

Requirements

  • Previous experience in Lettings Management or a related field
  • Knowledge of the UK rental market would be highly beneficial
  • Strong attention to detail and excellent organisational skills
  • Effective communication skills, both verbal and written, with the ability to liaise confidently with landlords, tenants, and third-party contractors
  • Knowledge of relevant UK legislation and regulations governing the tenancy process
  • Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment
  • Proficiency in MS office

What we offer

  • Smart spending app gives you discounts at over 900 retailers
  • Wellbeing centre with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
  • Employee Assistance Programme offers free counselling support sessions
  • Annual leave purchase scheme, where you can buy up to an extra 5 days of holiday
  • Smart Tech Scheme for gadgets and appliances
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
  • Special days and celebrations for length of service
  • Pension
  • Support for professional development by funding professional qualifications
  • Company socials

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