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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Pre-Tenancy Manager

United Kingdom, Southampton · Job Posted June 28, 2026
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Job Description

Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK’s leading network of Lettings and Estate Agencies, we’re proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day. With extensive industry expertise and a deep understanding of the local market, we’re committed to helping people find, sell, and let their property with confidence. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Pre-Tenancy Manager in our Southampton office.

Job Responsibility

  • Handling all documentation related to the Pre-tenancy process, including inventory reports, check-in reports, deposits and pre-tenancy compliance
  • Act as the main point of contact for both landlords and tenants throughout the pre-tenancy process, providing regular updates and addressing any concerns or queries promptly
  • Assist in resolving any disputes regarding deposits, liaising with both landlords and tenants to reach fair and amicable resolutions, including submission of dispute paperwork
  • Maintain accurate records of property inventories, ensuring that any discrepancies or damages are documented and addressed appropriately
  • Regular communication with internal teams, specifically End of Tenancy and Property Management to ensure a smooth operation
  • Stay up-to-date with relevant legislation and regulations governing the pre-tenancy process, ensuring compliance with all legal requirements

Requirements

  • Previous experience in Lettings Management or a related field
  • Knowledge of the UK rental market would be highly beneficial
  • Strong attention to detail and excellent organisational skills
  • Effective communication skills, both verbal and written, with the ability to liaise confidently with landlords, tenants, and third-party contractors
  • Knowledge of relevant UK legislation and regulations governing the tenancy process
  • Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment
  • Proficiency in MS office

What we offer

  • 28 days holiday
  • Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
  • Contributary pension
  • Smart spending app gives you discounts at over 900 retailers
  • Employee Assistance Programme offers free counselling support sessions
  • Smart Tech Scheme
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Support for professional development by funding professional qualifications
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