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Pre-Suit Case Manager

United States, Miami Lakes · Job Posted March 25, 2026
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Job Description

A law firm specializing in Personal Injury matters is seeking a dedicated and detail-oriented Case Manager to join their legal team.

Job Responsibility

  • Manage a personal injury caseload in presuit stage
  • Apply a general understanding of the Bodily Injury claims process
  • Identify cases eligible for Full Demand, Quick Demand, and Global submissions, and submit them to the appropriate department
  • Review and submit potential production cases
  • Qualify clients for Personal Injury Protection (PIP) benefits
  • Assist clients with property damage claims, including loss of use and diminished value
  • Communicate regularly with insurance adjusters and insurance companies
  • Obtain and follow up on insurance coverage information in a timely manner
  • Monitor medical treatment and follow up with providers as needed
  • Request, obtain, and review medical records and billing statements
  • Update adjuster and insurance information accurately in the system
  • Maintain thorough documentation in Clio, including submission of applicable subrogation letters
  • Maintain frequent communication with clients, answer questions, and ensure proper care
  • Upon attorney review, discharge cases and submit proper documentation for Attorney Liens

Requirements

  • Fluent in English and Spanish (Spanish fluency is required)
  • Must have strong multi-state knowledgeable in case management
  • knowledgeable in handling a high-volume caseload
  • Minimum 2 years of personal injury pre-litigation experience as a Case Manager or Paralegal.
  • Strong working knowledge of the PI process, treatment flow, and property damages evaluation.
  • Strong multitasking and time-management skills with the ability to prioritize tasks
  • Ability to work effectively in a fast-paced environment
  • Resourceful, proactive, and solution-oriented when issues arise
  • Excellent written and verbal communication skills
  • Ability to communicate professionally with clients, colleagues, insurance adjusters, and vendors
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Strong computer skills, including telephone systems and standard office equipment
  • Excellent organizational skills with the ability to follow instructions, shift priorities quickly, and meet deadlines
  • Ability to exercise sound judgment and work independently
  • Excellent planning, reporting, and documentation skills
  • Strong negotiation skills
  • Experience with document preparation

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