Pre Sale Experience Coordinator Job at Sotheby's (London)

Job Description

Sotheby’s is looking for an experienced Pre-Sale Experience Coordinator to own the operational execution of sales in accordance with company policies and best practices while delivering high-quality client service. This dynamic role is ideal for a candidate who thrives in a fast-paced environment, enjoys multi-tasking and organizational tasks whilst coordinating all key processes leading up to the sales. The successful candidate will support sales across a division (either Luxury, Fine Art, Art and Objects or Private sales).

Job Responsibility

Collaborate with the wider business to address client enquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Ensure all required legal and compliance documentation are on file including photo ID, proof of address, payment instructions and W8/9 forms
Liaise with clients and manage property throughout the sale cycle
Communicate with clients, shipping coordinators and overseas and regional offices to facilitate inbound shipments, obtain export licenses and arrange customs clearance in accordance with sale deadlines
Manage consignment agreements and terms of sale including requesting legal contracts, generating CLM contracts, tracking receipt of all contracts, IC disclosures and IC recipient contracts
Work closely with the Legal department and Business Manager/Director on sale agreements with complex, highly managed terms
Collaborate with the Business Manager/Director with regards to extended payment terms, guarantees and irrevocable bids, ensuring all due diligence requirements are met
Work with Specialists, Compliance and Shipping to track all outstanding compliance issues and ensure they are resolved according to catalogue and sale deadlines
Work with cataloguers to arrange for property to be authenticated, where necessary, in line with various committee deadlines
Coordinate the movement of property with shipping coordinators, cataloguers and sale coordinators internally and externally for third-party services (such as restorers, external experts, authentication committees, photographers)
Manage starting bids, reserves and selling reserves for sales in ADM
Review pre-sale compliance reports (AML, ALR) and complete High-Value Lot (HVL) forms as necessary
Coordinate post-auction transactions including post-auction sales, account adjustments and cancelled sales
Obtain and action recommendations for unsold property and facilitate return to consignor shipment and/or collection
Process missed reserves
Follow pending buyer payments with Post-Sale to manage consignor expectations as it relates to late payment
Coordinate and facilitate the processing of private sales, including contract preparation and logistics whilst ensuring all due diligence has been completed.
Monitor and process House Property and Temporary Admission (TA) property
Support Inactive Inventory Initiative and work closely with Specialist department and Operations to meet inventory targets

Requirements

Degree in business administration or equivalent field preferred
At least 3+ years’ experience in business administration and/or client service
Exceptional client service skills including strong verbal and written communication skills
Competencies in legal, finance and/or project management
Operationally minded with an appetite for technology
Ability to multi-task, prioritize and manage challenging deadlines
Creative problem solver with ability to act quickly and effectively under pressure
Highly organized and detail oriented
Self-motivated, enthusiastic, and able to work both independently and as part of a team
Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby’s systems is preferable

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Pre Sale Experience Coordinator

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