Pre-flight Customer Logistics Executive

Come join the Pre-Flight Customer Logistic Team as a Pre-Flight Customer Logistics Executive, your role will be to ensure that our customers’ journey and experience is seamless throughout our Airport network. You will be responsible for the Pre-Flight Operation covering a number of key airline functions and processes related to all aspects of pre-departure booking integration issues, including error queue management, operational reseating changes and catering requirements. Pre-Flight Customer Logistics is responsible for managing changes that impact customer bookings and/or catering issues. When things don’t go to plan, you’ll be accountable for making sure that each booking is fixed so that customers are able to manage their booking and check-in online without any issues, as well as ensuring the correct levels of catering are delivered and the operation is running smoothly. This role is an exciting opportunity with a huge level of activity, working with multiple business areas.