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As a Pre-Access Coordinator, you’ll play a critical role in the patient journey—serving as the first point of connection and ensuring every visit starts smoothly, clearly, and stress-free. This position sits at the heart of the healthcare experience. You’ll combine customer service, administrative expertise, and financial coordination to help patients feel informed and cared for—before they ever step into the office. Your work directly supports patient satisfaction and operational efficiency across the practice.
Job Responsibility:
Create a great first impression: Greet patients, assist with check-in and check-out, and ensure accurate demographic and insurance information
Keep processes moving: Complete insurance verifications, manage referrals, and maintain accurate patient accounts
Provide financial clarity: Offer upfront financial counseling and assist with payment processing to reduce surprises
Coordinate with confidence: Schedule appointments, manage medical records, and follow established Pre-Access procedures
Support daily operations: Handle phone inquiries, referrals, and opening/closing duties to keep the office running smoothly
Requirements:
A high school diploma or equivalent (required)
Prior experience in healthcare operations such as patient registration, insurance verification, or billing
Bonus points for knowledge of third-party payer systems and healthcare revenue cycles
A detail-oriented, organized professional with excellent communication skills who thrives on creating efficiency
Nice to have:
knowledge of third-party payer systems and healthcare revenue cycles
What we offer:
medical, vision, dental, and life and disability insurance