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Pre-Access Coordinator

United States, Moline · Job Posted January 26, 2026
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Job Description

As a Pre-Access Coordinator, you’ll play a critical role in the patient journey—serving as the first point of connection and ensuring every visit starts smoothly, clearly, and stress-free. This position sits at the heart of the healthcare experience. You’ll combine customer service, administrative expertise, and financial coordination to help patients feel informed and cared for—before they ever step into the office. Your work directly supports patient satisfaction and operational efficiency across the practice.

Job Responsibility

  • Create a great first impression: Greet patients, assist with check-in and check-out, and ensure accurate demographic and insurance information
  • Keep processes moving: Complete insurance verifications, manage referrals, and maintain accurate patient accounts
  • Provide financial clarity: Offer upfront financial counseling and assist with payment processing to reduce surprises
  • Coordinate with confidence: Schedule appointments, manage medical records, and follow established Pre-Access procedures
  • Support daily operations: Handle phone inquiries, referrals, and opening/closing duties to keep the office running smoothly

Requirements

  • A high school diploma or equivalent (required)
  • Prior experience in healthcare operations such as patient registration, insurance verification, or billing
  • Bonus points for knowledge of third-party payer systems and healthcare revenue cycles
  • A detail-oriented, organized professional with excellent communication skills who thrives on creating efficiency

Nice to have

knowledge of third-party payer systems and healthcare revenue cycles

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

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