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Senior, commercially focused role responsible for driving growth, engagement and revenue across the Central & Capital regions, while also leading and developing a distributed Practitioner Success team based in Hawke’s Bay and remotely across New Zealand. This role has a strong territory ownership focus. While team leadership remains a core responsibility, success is driven by growing practitioner usage, increasing adoption and expanding the value of the territory through hands-on practitioner engagement. It plays a critical role in accelerating growth as the business scales, combining people leadership with clear accountability for regional performance, practitioner outcomes and commercial impact.
Job Responsibility:
Own and grow practitioner relationships, engagement and revenue across the Central & Capital territory, with clear accountability for regional performance
Lead, coach and develop the Practitioner Success team, setting clear expectations around activity, performance and growth contribution
Actively drive practitioner adoption, usage and retention of services, identifying opportunities to expand relationships and increase long-term value
Work closely with the General Manager on forecasting, territory optimisation and growth initiatives
Maintain a strong market presence through regular practitioner visits, events, education sessions and conferences throughout the year
Support complex accounts and escalations, ensuring a high-quality and consistent practitioner experience
Use data, insights and feedback to inform decisions, improve performance and maximise territory impact
Requirements:
Proven experience in a sales-led, practitioner-facing or customer success role with clear territory ownership
Background in a wellness, health, FMCG or practitioner-led brand highly regarded
Demonstrated ability to lead, coach and motivate teams while maintaining personal commercial accountability
Comfortable being hands-on in market while guiding and uplifting a wider team
Strong commercial mindset with a focus on growth, usage, adoption and long-term value creation
Confident communicator who builds trust with practitioners and internal stakeholders
Based in Hawke’s Bay or Wellington, with the ability to travel regularly
Enjoys being visible in the market and actively participating in events