Practice Support Specialist

• Assist customers with chat issues that are beyond analyst scope
• Troubleshoot tickets that require in-depth technical assistance
• Handle multiple support issues simultaneously
• Escalate issues to the next level support to reduce resolution times
• Determine correct diagnosis (root cause of issues) and correctional procedures
• Troubleshoot or administer troubleshoot of connectivity issues that require assistance from Foundation team: SFTP and VPN connection issues
• Triage vendor reported issues
• Escalate issues to interface vendors
• Own and execute tasks that are part of a project in an initiative with supervision and direction from the initiative owner

• Minimum of four year’s experience in troubleshooting Application issues in healthcare settings
• Demonstrate competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA (understand basic structure of the files & translate it against the specs)
• Experience using SQL
• Experience working with SFTP and VPN connectivity
• Demonstrate ability in time management, self task prioritization, proactive approach in resolving issues, attention to details
• Demonstrate excellent problem solving skills
• Demonstrate ability to communicate with stakeholders in clear and concise manner, including upward communication
• Bachelor Degree in Health Informatics, Information Technology, or related fields, 4+ years experience working in the interoperability field, troubleshooting healthcare application/data issues, or demonstrating combined competencies

Working knowledge on how to navigate Mirth interface engine

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options