Practice Support Analyst - Application Support

• Assist users via chat to solve technical problems with predefined steps
• Triage incomplete tickets
• Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
• Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

• Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
• Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
• Demonstrate ability in navigating AWS S3 folders
• Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
• Demonstrate characteristics of a team player
• Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
• Associate Degree

Ability to read/write simple SQL statements or run SQL statements written by other team members

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options