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Healthii People Logo Healthii People · Health and Beauty

Practice Manager

United Kingdom, Carlisle 45000.00 - 50000.00 GBP / Year · Job Posted January 02, 2026
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Job Description

Practice Manager - Carlisle, Cumbria. Join a leading GP practice in the North West. We are proud to deliver high-quality primary care across more than 40 practices, all rated Outstanding or Good by the CQC. As we continue to expand, we are looking for an experienced and motivated Practice Manager to join one of our GP surgeries in Carlisle, Cumbria. This is an excellent opportunity to develop your career within a supportive, innovative organisation offering a strong network of Practice Managers, Area Managers and dedicated head office support teams.

Job Responsibility

  • Manage administrative and non-clinical staff
  • Lead recruitment, inductions, appraisals and training
  • Ensure compliance with employment legislation and internal policies
  • Act as CQC Registered Manager
  • Lead compliance checks, audits and regulatory activity
  • Oversee Information Governance and data protection
  • Support SEA reviews, medicines management and quality improvement
  • Manage IT systems and coordinate maintenance
  • Oversee Health & Safety and premises standards
  • Ensure efficient patient service systems and repeat prescribing
  • Manage daily/weekly operational tasks including stock control, rota checks and staff queries
  • Handle complaints, patient feedback and enquiries
  • Lead FFT reporting, annual surveys and exception reporting
  • Maintain patient information across leaflets, website and communications
  • Lead the Patient Participation Group (PPG)
  • Manage petty cash, private income and reconciliations
  • Complete monthly/quarterly claims (PH, PPA, OpenExeter, Enhanced Services)
  • Monitor KPIs, DES/LES requirements and local performance indicators
  • Attend ICB meetings, PCN forums, peer reviews and PM meetings
  • Build strong relationships with external partners and stakeholders

Requirements

  • Primary Care experience
  • GCSE English and Maths (A-C or equivalent)
  • Strong communication, organisational and leadership abilities

Nice to have

  • Experience in a GP surgery
  • EMIS experience

What we offer

  • Excellent career development opportunities
  • Enhanced staff benefits
  • Monthly Practice Manager meetings and regular Area Manager support
  • Comprehensive HR, finance, IT and governance support
  • Winter Awards Ceremony, team events and fundraising activities
  • A values-driven environment focused on quality and patient care
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