Practice Manager Job at CVS Health (Philadelphia)

Practice Manager

CVS Health

Location:
United States , Philadelphia

Category:
Office Administration

Contract Type:
Employment contract

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis. This role reports to the Regional Director of Operations, and has ample opportunities for advancement.

Job Responsibility:

Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15 or more clinical and non-clinical staff
Ensure the center is a Great Place to Work and our teams are engaged and thriving
Build a culture of engagement and demonstrate the Values and Service Behaviors at all times
Ensure clinic operations are running smoothly and safely on a daily basis
Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed
Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
Lead the implementation of in-clinic operational initiatives, including training the team on new processes and workflows
Ensure our patient scheduling processes are executed efficiently
Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team
Ensure prompt responses to our third-party vendors to ensure the safety and security of the clinic
Use Oak Street Health's proprietary software, reporting systems and Electronic Health Records (EHR) system to share information and ensure accuracy
Lead the culture of the center to one that is collaborative, patient-centric and oriented toward driving positive, impactful results for our current patients
Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad
Other duties as assigned

Requirements:

2 or more years of experience in a supervisory role within a clinical setting
Must be available to work all operational hours at our clinic, Monday - Friday, 8am - 5pm
Ability to work flexible hours during evenings to support the business and any emergency needs
A positive and welcoming attitude, with compassion for patients and our staff
Must have great problem-solving skills, with a desire to discover solutions that benefit the clinical operations, staff, and our patients
Ability to make independent decisions, adapt to any situation, and balance priorities based on the needs of the clinic
A passion for mentorship and team development
Proficient technology skills, with prior utilization of EHR systems
Ability to handle confidential information with respect and discretion
Must have knowledge of HIPAA regulations and ensure individual and team responsibility to uphold laws and regulations that protect patient information
US work authorization

Nice to have:

Bachelor's or Master's Degree in a related field
Proven experience successfully driving teams towards achievement of metrics
Experience with Google Suite and/or Microsoft Office
Fluency in another language is a plus
Prior experience working in a clinical role, such as front-desk, referrals and/or authorizations, or medical assistant

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Bonus, commission or short-term incentive program

Additional Information:

Job Posted:
April 24, 2026

Expiration:
May 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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