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A well-established and forward-thinking GP practice in Leicester is seeking an experienced and motivated Practice Manager to lead the day-to-day management of a busy and expanding 11,000-patient practice. This is a senior leadership role working with an ambitious partnership, focused on innovation, digital transformation and delivering high-quality patient care.
Job Responsibility:
Leading day-to-day operations and staff performance
Direct line management, HR compliance, recruitment, induction, appraisal and staff development
Oversight of QOF administration and NHS contractual compliance
Ensuring compliance with CQC, health & safety and HR legislation
Financial management alongside the Finance Manager, including budgets and income optimisation
Contract and insurance management
Business continuity and resilience planning
Policy development and governance oversight
Leading change, innovation, digital adoption and service improvement
Patient services oversight, complaints management and engagement
Premises management, procurement and mandatory training
Representing the practice at external meetings (e.g. PCN)
Leading communications, community engagement and the Patient Participation Group
Chairing practice meetings and producing agendas, reports and minutes
Requirements:
Good standard of education with excellent literacy and numeracy skills
Experience working with the general public and within healthcare
NHS / Primary Care General Practice management experience
Proven experience managing large multidisciplinary teams
Strong background in performance management, appraisals and staff development
Experience leading projects, service improvement and workforce planning
Experience chairing meetings and producing agendas and minutes
Nice to have:
Energy, pace and the ability to multitask and prioritise effectively
A growth mindset with proactive, solution-focused thinking
Confidence, initiative and the ability to engage and influence GP Partners
Strong leadership, communication and diplomacy skills