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Practice Manager of Operations

United States, Jacksonville · Job Posted May 28, 2026
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Job Description

Practice Manager of Operations at Tropea Dental Care in Jacksonville, Florida. As a Practice Manager of Operations, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Job Responsibility

  • Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
  • Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
  • Ensure goals and priorities of Doctors and teams are achieved through servant leadership
  • Bell Leadership Training every 18-24 months
  • Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
  • Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
  • Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
  • Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
  • Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
  • Understand the benefits and metrics of DMP and help Doctor to monitor progress
  • Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
  • Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
  • Successfully onboard new team members through partnerships with recruiting and support office
  • Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Requirements

  • Associate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
  • Experience working in a fast-paced and customer-centric environment
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
  • Excellent communication, leadership, coaching, and conflict resolution skills
  • Trustworthy
  • maintain patient confidentially and team ethics

Nice to have

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

What we offer

  • Competitive benefits including health insurance and retirement savings plans
  • six paid holidays
  • PTO (paid time off)
  • Continuing education
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities

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