Practice Manager III, Ophthalmology Job at Advocate Health Care (Winston Salem)

Job Responsibility

Provides administrative direction and coordination in the formulation, interpretation and administration of current and long-range policies, procedures and programs
Plans, coordinates, and is accountable for all clinical activities including determining fiscal requirements and providing budgetary recommendations
monitors, verifies and reconciles expenditures of budgeted funds
reviews monthly financial statements and analyzes variances
Prepares and monitors budgets, purchases equipment and supplies, and oversees maintenance of the clinic
Develops and provides oversight of clinical and administrative programs to enhance staff skills and to improve the effectiveness of existing clinical services
Delivers cost-effective health care services by managing day-to-day operations and procedures
Establishes work schedules, task assignments, and resource allocation, space and equipment to ensure effective and efficient patient care and promote conformance with service commitments
Builds and maintains strong cross-functional team leadership and collaboration with key business partners to achieve financial and operational success
Satisfies treatment and service requirements by following clinical guidelines, facilitating collaboration between clinical and administrative staff and measuring patient satisfaction
Ensures the resolution of and/or handles patient complaints or problems regarding charges, patient care, customer service and other related issues
Coordinates various human resources functions (in cooperation with Corporate Human Resources) including interviewing and hiring of staff, administrative supervision of staff, training and development of staff, conducting performance appraisals, coordinating vacation schedules, coaching and counseling, and termination of the employment relationship
Directs the compilation of and/or prepares operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions
Participates in marketing and business development activities to promote awareness of services to the community
Assists in achieving productivity objectives by helping influence providers to meet or exceed their patient quotas
Ensures adherence to legal and regulatory requirements (OSHA, CLIA, HIPAA, and Coding) as well as coordinating various quality initiatives
Serves as a liaison with all levels of administration, physicians and outside organizations to coordinate business, accomplish directives and facilitate problem resolution
Makes appropriate calls regarding building maintenance issues, maintains building Safety Plan in the event of fire, power failure, inclement weather conditions and maintains related records
Assures conformity by all employees and resources to the Company corporate values, policies, procedures, business ethics, and practices

Requirements

Bachelor's degree with five years previous healthcare or business management experience
or, an equivalent combination of education and experience
Excellent communication and interpersonal skills
Knowledge of organizational policies, procedures and protocols
Knowledge of computer systems, applications (Word, Excel, Power Point, Outlook) practice management systems, electronic health records
Excellent problem solving and decision making skills
Highly self-motivated, self-directed and able to work independently or as part of a team
Ability to build a team environment that is conducive to motivate staff within all areas to high levels of performance

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

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Practice Manager III, Ophthalmology

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