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Advocate Aurora Health Logo Advocate Aurora Health · Office Administration

Practice Manager II

United States, Macon 44.15 - 66.25 USD / Hour · Job Posted February 20, 2026
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Job Description

Manages daily practice site operations to assure economically efficient processes, maximum patient and physician satisfaction, and safety. Responsible for patient satisfaction, health outcomes, financial success, physician engagement, human resources administration, and practice growth.

Job Responsibility

  • PATIENT SATISFACTION: Collaborates with leadership to maintain a patient-centered environment
  • Achieves patient satisfaction scores consistent with goals
  • Actively rounds on patients and associates
  • Reviews and analyzes patient comments
  • Communicates patient satisfaction goals
  • Devises and implements improvement plans
  • Monitors and communicates improvement initiatives
  • HEALTH OUTCOMES: Establishes procedures for patient care and quality monitoring
  • Provides a safe environment
  • Ensures availability of equipment and supplies
  • Evaluates and monitors health outcome indicators
  • Partners with leadership to ensure accurate documentation
  • Supports a Culture of Safety
  • Coordinates, monitors, and audits health outcome programs
  • Develops and implements process changes
  • Collects statistics and prepares reports
  • FUNDING OUR FUTURE: Ensures financial success of practice(s)
  • Knowledgeable regarding payment plans
  • Maintains current knowledge of systems and laws
  • Participates in annual budget planning
  • Assures efficient utilization of resources
  • Assures operating expenses are within budget
  • Works with Purchasing and Finance
  • Develops internal operations infrastructure
  • Works with Billing to maximize revenue
  • Establishes inventory systems
  • Responds to trends and opportunities
  • PHYSICIAN ENGAGEMENT/OPERATIONS: Oversees daily practice site operations
  • Builds relationships with other departments
  • Reviews reports and develops practice improvements
  • Implements policies and procedures
  • Understands physician compensation plan
  • Assists with orienting new physicians
  • Ensures timely separation processes
  • Monitors physician services and patient needs
  • Meets with physicians regularly
  • Manages health information processes
  • HUMAN RESOURCES ADMINISTRATION/ASSOCIATE ENGAGEMENT: Manages human resource functions
  • Knowledgeable about basic benefit issues
  • Analyzes staffing patterns
  • Creates a motivating environment
  • Coordinates recruitment activities
  • Evaluates and conducts performance reviews
  • Handles routine HR processes
  • Conducts regular staff meetings
  • Coordinates orientation and training
  • Develops and implements policies
  • Assesses educational needs
  • GROWTH: Facilitates initiatives that enhance practice growth
  • Assists in implementing management contracts
  • Facilitates new physician group transitions
  • Recommends and implements new program proposals
  • Assesses marketing materials
  • Works to identify revenue opportunities
  • Achieves annual growth targets
  • MISCELLANEOUS: Actively participates in meetings
  • Keeps abreast of current standards
  • Participates in professional growth activities
  • Maintains memberships in organizations
  • Performs other duties as assigned

Requirements

  • Bachelor’s degree in healthcare/related field or equivalent
  • 3-5 years management experience
  • Excellent communication skills
  • Thorough understanding of components of practice management, including billing/collection/insurance, performance standards, physician concerns, quality assurance, personnel selection and budgetary planning, control & assessment
  • Ability to supervise professional & non-professional associates & promote staff development through delegation
  • Ability to work well with a wide variety of professionals at all levels of the health care system
  • Basic computer skills
  • Travel to multiple practice sites
  • 7-day on call support required
  • Ability to work varying shifts including weekends to meet the needs of the site
  • Ability to work in a changing environment

What we offer

  • Paid Time Off programs
  • Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability)
  • Flexible Spending Accounts
  • Family benefits (adoption assistance, paid parental leave)
  • Defined contribution retirement plans with employer match
  • Educational Assistance Program
  • Premium pay (shift, on call)
  • Incentive pay for select positions
  • Opportunity for annual increases
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