Practice Manager II

• Manages an ambulatory practice with 12 to 19 rooms, may be across more than one location
• Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance
• Directs and influences staff using the ICARE framework
• Responsible for performance management of a team of non-clinical staff
• Implement procedures for enhancing levels of service and quality and enforce medical office policies and procedures
• Develop and monitor guidelines for prioritizing and assigning work activities
• Establishes and maintains efficient and responsive patient flow system
• Schedules and facilitates regular office meetings with providers and office staff
• Ensures proper registration and insurance pre-verification management processes are followed
• Prepares and distributes weekly schedule for staff
• Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control
• Oversees maintenance of patient records
• Establishes performance improvement goals for teams through metric evaluation
• Works collaboratively with providers and staff to build and modify templates
• Serves as a patient relations advocate
• Responsible for maintaining high levels of quality service, environment and compliance
• Identifies, inputs, and follows through with all facilities and clinical engineering requests
• Oversees completion and submission of quality reports
• Ensures compliance with standard, HIPAA, OSHA and JCAHO policies
• Develops and trains/practices for emergency and disaster planning protocols
• Responsible for all disaster and emergency drill training dispatch and record keeping
• Responsible for site specific signage and ensuring compliance
• Acts as liaison with property managers
• Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management
• Manages staff in collaboration with the nurse manager
• Performs weekly input and review of payroll in electronic payroll systems
• Manages, approves, and plans for staff requests for time off and overtime
• Monitors employee engagement
• Oversees performance management and corrective discipline processes
• Assists in preparing annual and capital budgets
• Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
• Develops cost reduction and expense management initiatives
• Processes pharmaceutical, supply and other types of orders
• Oversees the bi-annual inventory process
• Responsible for p-card purchases and reconciliation of up to $4,000
• Assists with division event planning, schedule upkeep
• Attends monthly meetings per department requirements
• May serve as eRecord superuser
• May participate on ambulatory committees
• May serve as coverage for direct supervisor

• Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years healthcare management required
• Bachelor's degree preferred
• Or equivalent combination of education and experience
• Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
• Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
• Microsoft Outlook email skills preferred
• Electronic filing skills preferred
• Typing skills preferred
• Intermediate proficiency with Microsoft Word and Excel preferred

Notary License within 1 year preferred