Practice Manager I Job at Keplr Vision (Cedar Rapids)

Job Description

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff.

Job Responsibility

Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff
Working closely with the Lead OD to ensure an exceptional patient experience
Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service
Serving as a role model to their team
Work closely with ODs to ensure the highest standard of patient care and workflow efficiency
Demonstrates the highest level of Customer Service vision with all customers and patients
Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies
Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability
Recruits and selects high caliber talent
Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance
Performs duties related to product management, inventory management, and cost of goods
Performs consistent staff evaluations, conducts performance management, and delivers team trainings
Uphold Keplr Vision’s Core Values

Requirements

Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience
General understanding of operations, processes, and high level of business acumen
Excellent communication, organizational, leadership, and interpersonal skills
Ability to set, monitor and achieve productivity goals
Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail
Understanding of optometric business processes and strategic development
Ability to handle and prioritize multiple tasks and meet required deadlines

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Practice Manager I

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