Practice Manager - East & Quality Support Job at InnovAge (Denver)

Job Description

The Practice Manager - East & Quality Support is responsible for the region’s successful operation of the InnovAge Primary Care Practice, ensuring alignment with patient needs, clinical quality standards, and financial objectives. This role requires strong leadership, operational oversight, and collaboration across departments and regions. The Practice Manager leads efforts to standardize CMD (Center Medical Director) support processes, scheduling, onboarding, and reporting, and serves as a key resource for CMDs, providers, and administrative staff. Also responsible for providing national quality support for clinical operations.

Job Responsibility

Foster strong communication and teamwork with physicians, CMDs, and staff to enhance practice success
Drive interdepartmental and interregional collaboration to support high-quality patient care
Promote employee morale and motivation through engagement and recognition
Oversee profit and loss performance
participate in budgeting and expense management
Maintain clinic schedules and ensure adequate staffing coverage
Partner with HR for consistent personnel policy communication and labor relations
Represent the practice across the InnovAge network and participate in committees
Lead new initiatives and process improvements
Address patient service needs and feedback
resolve complaints and service issues
Maintain vendor relationships and support a positive organizational image
Ensure staff licensure and credentialing compliance
Oversee OSHA and regulatory training and workplace safety
Identify revenue opportunities and cost reduction strategies
Oversee time reporting and payroll-related changes
Assess staffing needs based on organizational goals
Train staff on EMR usage and data quality reviews
Maintain HIPAA compliance and confidentiality
Document workflows and perform other duties as assigned
Lead efforts to standardize CMD support processes across centers, including scheduling, PTO approval, and calendar management, while accommodating regional differences
Develop and implement uniform workflows for on-call scheduling, meeting management, and onboarding
Collaborate with designated gatekeepers to manage provider schedules, share finalized versions, and address changes
Ensure CMDs provide clear meeting details for scheduling
block clinical time on calendars to prevent overlap with meetings
Track provider activities using standardized spreadsheets and calendar invites
apply minimum clinic coverage rules for PTO approvals
Coordinate access to CMDs’ Kronos accounts for PTO and on-call pay code management
Support Epic reporting tasks, including exporting reports and facilitating Tableau service utilization reports
arrange and participate in Epic/AI training sessions for CMDs and administrative staff
Develop and maintain standardized onboarding workflows for new PCPs and CMDs
coordinate onboarding meeting schedules and support transition to automated systems
Standardize nursing facility (NF) scheduling processes, ensuring monthly sheets track participant visits and regulatory requirements are met
determine responsibility for NF scheduling and shift tasks as needed
Develop templates and frameworks for onboarding, meeting scheduling, and recurring tasks in collaboration with CMDs and stakeholders
maintain attendance records for primary care meetings in SharePoint
Supports the National Director of Quality and teams
Onboarding of new quality employees meet/greets for the enterprise
Support Monthly Quality Meetings nation-wide East for attendance and meeting minutes
Quarterly QICC meetings attendance and minutes
Meeting attendance and minutes for: Quarterly Infection Control Meeting
Meeting attendance and minutes for: National Quarterly Sub- Committee Dental Meeting
Maintain availability during business hours to support operations
Meet performance expectations including punctuality and deadlines
Foster professional relationships with internal and external stakeholders
Respond to requests and feedback in a timely and courteous manner
Communicate clearly and professionally
provide and receive constructive feedback
Adapt to changing priorities and assignments
Submit expense reports via Oracle for NSDs, including out-of-pocket expenses and mileage
Ensure timely submission of receipts and coding of transactions
Monitor deadlines to prevent account suspension
Use the Oracle mobile app for expense entry
Occasional travel may be required to support operational needs, including site visits, meetings or training

Requirements

Bachelors degree in related field or an equivalent amount of education and/or experience
Minimum of five (5) years of experience in business operations, preferably in a healthcare or clinical setting
Proficiency in Microsoft Word, Excel, and Outlook
Ability to quickly learn and adapt to new software applications
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions
Skilled in analyzing data and compiling accurate reports
Experience with profit/loss management and budget development
Strong interpersonal and presentation skills
Exceptional written and verbal communication, including business correspondence
Ability to read, interpret, and apply regulations and policy documents
Ability to define problems, collect data, establish facts, and draw valid conclusions
Highly organized, detail-oriented, and proactive
Able to manage multiple priorities in a fast-paced environment
Demonstrates cultural sensitivity and effectiveness in diverse settings
Maintains confidentiality and adheres to HIPAA standards
Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook
Must be able to quickly learn specific software and new applications
Able to establish and maintain cooperative and positive working relationships
Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds

Nice to have

Three to five years of related experience, including clinical management and staff training
Experience in outpatient physician practice strongly preferred
Bilingual proficiency is a plus

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays
401(k) plan with company match

InnovAge - All Job Offers

Select Country

Practice Manager - East & Quality Support

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Practice Manager - East & Quality Support

Regional Sales Manager - East Anglia

SSM Global Ops CoE - CarBravo Sr. Consultant

Digital Innovations & AI Specialist

Senior Electrical Design Engineer (Building Services)

Account Manager

Senior Director, Engineering

Head of Audit

CarBravo Consultation Center Senior Consultant - East

Our AI answers in your language