Practice Manager 2 Job at University of Rochester (Rochester)

Practice Manager 2

University of Rochester

Location:
United States of America , Rochester ▼
Canandaigua

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

26.73 - 37.40 USD / Hour

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Job Description:

Manages an ambulatory practice with 12 to 19 exam rooms. In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance. Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff.

Job Responsibility:

Manages an ambulatory practice with 12 to 19 exam rooms
Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance
Directs staff using the ICARE framework
Responsible for performance management of all non-clinical staff
Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures
Develops guidelines for prioritizing and assigning work activities
Establishes and maintains efficient and responsive patient flow system
Schedules and facilitates regular office meetings with providers and office staff
Ensures proper registration and insurance pre-verification management processes are followed
Prepares weekly schedule for staff
Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control
Oversees maintenance of patient records
Establishes performance improvement goals for the office
Works collaboratively with providers to build templates
Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management
Manages clinical staff in collaboration with the site medical director and or nurse manager
Ensures initial new employee and annual staff mandatories are completed and tracked for compliance
Conducts timely and thorough employee end-of-probation and annual performance appraisals
Performs weekly input and review of payroll in electronic payroll systems
Manages and approves staff requests for time off and overtime
Monitors employee engagement and serves as a change management leader
Oversees performance management and corrective discipline processes as needed
Accesses and interprets patient satisfaction survey data and regularly share results with providers and staff
Serves as a patient relations advocate
Monitors charge reconciliation process
Assists in preparing annual and capital budgets
Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
Develops cost reduction and expense management initiatives
Processes pharmaceutical, supply and other types of orders timely and accurately
Maintains provider schedules to ensure adequate visit volumes
Oversees the bi-annual inventory process
May assist clinic/practice with oversight of revenue generating programs based on quality initiatives
Engages practice performance in clinical quality initiatives
Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards
Oversees completion and submission of quality reports
Oversees clinical compliance for quality assurance, documentation, and reporting
Ensures compliance with standard, HIPAA, OSHA and JCAHO policies
Develops and trains/practices for emergency and disaster planning protocols
Understands and enforces patient rights and organizational ethics philosophies
Attends monthly meetings per department requirements
Acts as liaison with property managers to manage and address issues with property/facility
Administers CME benefits and provides monthly reports to providers
May serve as eRecord superuser
May participate on ambulatory committees to review best practices

Requirements:

Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years healthcare management required
Bachelor's degree preferred
Or equivalent combination of education and experience
Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
Microsoft Outlook email skills preferred
Electronic filing skills preferred
Typing skills preferred
Intermediate proficiency with Microsoft Word and Excel preferred
Notary License within 1 year preferred

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

University of Rochester - All Job Offers

Job Link Share:

Practice Manager 2

University of Rochester

Location:
United States of America , Rochester ▼
Canandaigua

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 21, 2026

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