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Practice Group Manager Arbitration

Australia, Melbourne Employment contract 201315.00 - 263214.00 AUD / Year · Job Posted June 15, 2026
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Job Description

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact. The Practice Group Manager is a key leadership position within WIC. In this position, you will lead and manage a team of Arbitration Officers, Hearing Support Officers and Case Support Officers, ensuring the delivery of high-quality, timely and accessible arbitration services. Your work will directly support the fair, informal and cost-effective resolution of workers' compensation disputes.

Job Responsibility

  • Lead and manage a team of Arbitration Officers, Hearing Support Officers and Case Support Officers, ensuring the delivery of high-quality, timely and accessible arbitration services
  • Champion best practice in arbitration, ensuring delivery of a consistent and high-quality arbitration service
  • Work collaboratively with other leaders to identify and actively respond to employee, stakeholder and service challenges
  • Support and lead the delivery of WIC's organisational strategy

Requirements

  • Qualification or significant relevant experience in at least one of the following: Alternative Dispute Resolution, Law, Psychology, Occupational Health and Safety, Social Science
  • Sound knowledge of the Accident Compensation Act 1985 (ACA), the Workplace Injury Rehabilitation and Compensation Act 2013 (WIRCA), and the workers compensation scheme in Victoria
  • Ability to lead arbitration or tribunal hearings consistently in a fair, impartial, and informal manner which are procedurally fair and which establish and maintain the independence and authority of WIC
  • Appropriate qualifications or experience to conduct arbitrations or tribunal hearings and lead a team of independent statutory decision makers, with appropriate knowledge and high level experience in statutory decision-making
  • Experience in Alternative Dispute Resolution (ADR) and interpreting legislation within a dispute resolution jurisdiction or framework
  • Ability to provide written and oral statements reasons for determinations in a well-structured, concise and clear manner and in plain English, demonstrating a clear path of reasoning for the determination that is legally correct

What we offer

  • Competitive remuneration
  • Generous allowances and reimbursements for study, wellbeing and home-office working
  • Flexible leave arrangements
  • Access to 24/7 holistic mental health and wellbeing program
  • Progressive and supportive work environment with experienced leaders

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