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Practice Coordinator

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One Medical

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Location:
United States , Los Angeles

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Contract Type:
Not provided

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Salary:

26.50 USD / Hour

Job Description:

As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team’s main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth.

Job Responsibility:

  • Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members
  • Provide team support and leadership through training, coaching, and mentoring of team members and team recognition
  • Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics
  • Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts
  • Support the financial health of the practice through office budget review and managing copay and revenue cycle
  • Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed
  • In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health
  • Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance
  • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered

Requirements:

  • At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare
  • Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
  • Strong written and verbal communication skills
  • Proven track record of leading successful change management and process improvement efforts preferred
  • Experience in healthcare, with a solid understanding of billing and insurance, is preferred

Nice to have:

  • Proven track record of leading successful change management and process improvement efforts
  • Experience in healthcare, with a solid understanding of billing and insurance
What we offer:
  • Paid sabbatical for every five years of service
  • Free One Medical memberships for yourself, your friends and family
  • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • 401K match
  • Credit towards emergency childcare
  • Company paid maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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