Practice Coordinator II

• Provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center
• Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments
• Performs front desk check-in and check-out functions
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Confirm patient’s demographics and insurance information
• Review patient alerts in Epic and reconciles
• Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities
• Ensures the completion of prior authorizations for radiology testing and authorizations for outside ancillary services
• Manage all incoming referrals
• May navigate new patients and educate them about all available services
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses
• May be required to perform other duties as required by the Operations team
• May provide general administrative support and coordination for all aspects of patient care
• Refer patients to financial counselor as needed
• Handles incoming requests for records and mails/faxes information as appropriate
• Manages In Basket messages
• Manages referral workqueues in Epic
• Carries out specific processes in the patient scheduling systems
• Participates in clinical systems training for new hires
• Prepares, opens and closes provider schedules and handles daily schedule changes
• Conduct slide submission as needed
• Enters data into patient care related databases
• May be responsible for mini-registrations, insurance verification and clinical intake for new patients
• Assists in the review of office supply par levels
• Receives shipments to the unit and places supplies and stock items in proper storage area
• Review type of patient apt and ensure necessary forms are completed
• Review prepared lists for patients needing a Health Care Proxy or Illness Impact Questionnaire to be completed
• Coordinate care with main campus and facilitate appointments
• Track referrals and generate reports

• Associates degree
• 3 years of equivalent experience may substitute for a degree
• 3 years of experience working in a medical or customer service setting
• Knowledge of medical terminology required
• Excellent verbal and written communication skills required
• Excellent computer, customer service and problem solving skills required
• Demonstrated ability to carry out complex scheduling as required
• Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed
• Ability to multi-task and function as an integral member of the team
• Understand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech
• Requires basic knowledge of insurance plans which constantly change
• knowledge of insurances that HFH/LGH are participants
• and high risk insurances

Bachelor’s degree preferred