Practice Assistant

• Client Relationship Management: Become an active part in the care of clients
• Manage the production of documents and check returned work
• Taking and making client related calls
• Liaise with Clients & Markets to assist with the organisation of client events
• Assist with the organisation of tenders and pitches
• Manage client contacts
• Responsible for keeping up to date with client specific protocols and processes
• Administrative: Responsible for files to be opened and closed
• Manage and monitor the key dates process for clients
• Support lawyers in business development activities
• Work with business development managers on the maintenance of CRM
• Assisting in the organisation of internal and external events
• Manage diaries
• Point of contact for the team
• Produce and maintain Excel spreadsheets
• Assisting in the tender process
• Arrange for the preparation and collation of internal sector newsletters
• Uploading documents to PDF docs
• Arrange photocopying, printing, organising couriers
• Submitting documents for signature by clients via DocuSign
• Receiving instructions via digital dictation
• Communication: Key point of contact for allocated Partners and Clients
• Monitor post and/or emails
• Liaising with clients and contacts
• Liaising with and providing support to their immediate colleagues
• Minute taking
• Liaison with and taking direction from your HL
• Liaise with the HL over any planned absences
• Assist HL and act as a coach to develop the team
• Financial: Assist partners and business development for client and event billing and credit control process
• Responsible for the completion of complex billing
• Request cheques, bank transfers, and paying in money received
• Reviewing and updating time allocation and disbursements
• Taking overall responsibility for the client billing process
• Anticipating and dealing with matter related finance administration
• Supporting the co-ordination of the WIP process
• Managing expenses
• Processing: Responsible for managing priorities and workloads
• Responsible for managing the creation and maintenance of data rooms
• Responsible for managing client and matter data
• Online applications e.g. Companies House, Land Registry
• Undertaking searches and completion of requisite forms
• Ensuring compliance with firm wide/department policies
• Customer Service: Arranging and attending team meetings
• Liaising with partners, lawyers, LSAs, HL and SM's to take instruction
• Consistently and appropriately update service users on progress
• Regularly offer assistance wherever possible
• Firm wide: Understands DAC Beachcroft is an international firm
• Actively operates in the best interests of the firm
• Operates in a regulated environment, effectively managing risk and compliance
• Works in partnership with others to manage and mitigate commercial risk.

• Significant experience of working in a legal or professional services environment
• An aptitude for providing top level organisational support, anticipating support needs, producing documents and client communications of the highest standard
• Advanced knowledge of Microsoft Office
• Advanced knowledge of document management/case management systems
• An effective communicator with the ability to establish and build client relationships
• Customer/client service focused
• Proven experience of managing high level client facing tasks and priorities, with a hands-on, practical approach
• Effective at investigating issues and seeing a problem through to conclusion
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges
• Positive can-do attitude with the ability to adapt to change
• Ability to lead, motivate and develop people
• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively
• Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables.

Flexible working with our Flex Forward scheme.