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The role of Practice Assistant is a crucially important one given that it supports the smooth day-to-day operations, whilst ensuring efficient and quality service is provided.
Job Responsibility:
Acting as the first point of contact by answering all incoming phone calls
Provide high-quality customer service by handling daily inquiries and walk-ins
Check and respond to emails and online inquiries promptly
Manage appointments by scheduling, sending confirmations, and maintaining accurate records
Handle scanning and emailing of documents
Keeping accurate and up-to-date records in the system
Place and track orders
Taking payments, raise invoices, and process refunds as needed
Manage incoming and outgoing mail, ensuring timely distribution and processing
Restocking rooms with consumable supplies, as needed
Conduct regular stock checks
Assist in drafting and writing reports when necessary
Provide reception cover, particularly over lunchtime
Requirements:
Have a naturally warm, helpful and empathetic nature
Genuinely enjoy interacting with people and assisting them
Can deliver outstanding customer experience
Have strong and confident interpersonal, communication and PC skills
Can demonstrate resilience in the work place and find it second nature to work hard and be conscientious
Can demonstrate strong and accurate organisational skills (the ability to juggle multiple balls, whilst not compromising on accuracy)
Can remain calm in pressurised situations
Likes to keep busy, this is a role for someone with a strong work ethic
Thrives in contributing to an efficient work place – a genuine team player
Have a willingness to learn technical aspects to the role
Have the ability to work independently and take initiative