Power Distribution Supervisor Job at Encore Global (Atlanta)

Job Description

Intermediate level set up and operation of small to large-scale power distribution systems in a hospitality environment while ensuring complete customer satisfaction. Responsible for supervising team members, providing guidance, direction, and assistance. Will manage power equipment, operations and maintain customer relationships regarding power distribution services, with emphasis on power distribution planning, estimating, and design. This role will report to Area Manager, Power Distribution.

Job Responsibility

Timely and accurate setup, operation, and break down of intermediate power distribution equipment
Inspect and maintain power distribution equipment and cabling
Provide excellent service and strive to exceed the expectations and needs of internal and external customers
Maintain a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly
Monitor events and checks in on customers throughout the day
Create and execute show load-in/ load-out plans for both trade shows and production companies
Set and strike required electrical power for general sessions, breakouts, computer labs, dinning functions, entertainment events, exhibitors, decorators and production companies
Build custom cables and assist in the fabrication of electrical components if needed
Troubleshoot power concerns when problems occur
Understands and fosters the hotel/client relationship
Strong customer services skills to maintain a positive relationship with all clients
Effectively communicate with team members, including the ability to direct employees and assist outside electricians when necessary
Cross train team members and assist with normal day to day audiovisual set-ups/strikes, if needed
Understand the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
Handle equipment challenges and changes in a timely and professional manner
Understand the technical aspects and the SOPs for power distribution services
Practice OSHA, NFPA 70E and NEC power distribution safety and compliance
Working knowledge of 110v-220v, single and three phase equipment, different connectors, power phases, amperages, and voltages
Understand the differences between European conversion to American power
Knowledge of Power Generators and Transformers, as well as of meters and tools of the trade
Understand company processes, follows procedures and completes systems entry and paperwork accurately
Process equipment sheets to determine the equipment scheduled for set up and for strike
Interacts with other staff and outside vendors for equipment
Increases revenue by utilizing floor up-selling techniques
Work with clients to finalize invoices
Completes Navigator order entries, as needed
Review, create and execute exhibitor order forms, electrical and exhibitor booth diagrams/blueprints and the ability to determine labor and material needs for future shows

Requirements

Bachelor's degree preferred
3+ years of customer service or hospitality experience, preferred
3+ years of power distribution experience, preferred
Valid driver's license required
Ability to obtain ESTA PDT certification within first 12 months of employment
Candidate should have a minimum Level 3 proficiency in all specialties is required
Establish Level 2 proficiency within first 6 months in this position

What we offer

Comprehensive insurance options
Generous PTO
Company-matching 401(k)

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Power Distribution Supervisor

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