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360 Resourcing Solutions Logo 360 Resourcing Solutions · Office Administration

Pound Supervisor

United Kingdom, Edinburgh Employment contract 28089.54 GBP / Year · Job Posted May 29, 2026
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Job Description

NSL part of Marston Holdings Limited, have an exciting opportunity for a Pound Supervisor to join their team on a full time, permanent basis. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Support and coaching will be given throughout your career.

Job Responsibility

  • Overseeing the running of the vehicle pound
  • Leading a high performing team of Enforcement Officers
  • Compiling duty rosters and daily records of shift allocations
  • Administering and overseeing all routines and duties of the contract office
  • Producing vehicle condition and / or reconciliation reports
  • The production and storage of all documentation required to operate the contract
  • To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
  • Completion of incident, health & safety and accident reports
  • To liaise with members of the public and give advice on enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times
  • Handling telephone enquiries and written correspondence
  • Professionally dealing with customer complaints and enquiries

Requirements

  • Previous experience in supervisory/management role essential
  • Experience using a cash receipting system
  • Excellent time management and organisation skill
  • Ability to communicate with customers, often in difficult and demanding circumstances
  • Strong report writing skills
  • Flexibility to accommodate business needs

What we offer

  • First Class Training & Development Opportunities
  • 28 days’ holiday including bank holidays
  • Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing
  • Enhanced Maternity & Paternity package [subject to eligibility criteria]
  • Pension Scheme
  • Full Uniform provided
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