Post Trade Applications Production Engineer

Barclays Services Corp. seeks Post Trade Applications Production in Whippany, NJ (multiple positions available): Manage all major incidents impacting Group Finance applications, including follow-up to identify root cause and remediation actions. Work closely with BTB teams to ensure that priority problems are addressed in a timely manner. Regular Service Review meetings with BTB / Finance management, covering all aspects of service management. Closely manage Risk & Control / Audit activities. Ensure that any deliverables are met on time and work closely with central teams to understand upcoming demands in advance. Ensure that Knowledge Management procedures are followed correctly, keeping knowledge base up-to-date with new and amended knowledge articles. Highlight any knowledge gaps and arrange training is required. Manage service transition activity, ensuring that new applications / releases into Production environment meet service acceptance criteria and operational deliverables have been met prior to handover. Perform regular Capacity Management reviews for Regulatory systems. Provide Service Level Management. Ensure all operational services are monitored and measured throughout the function in a consistent manner. Produce reports on service performance for customers and users. Identify, manage, and implement improvements to the support model with the aim of delivering a more efficient and effective service to clients. Ensure applications/software environments are fully maintained with appropriately supported updates, patches and/or service packs in line with corporate system maintenance policies. May telecommute pursuant to company policies (hybrid).