Post-Sales Technical Consultant – Professional Services Job at Inflow Technologies Pvt Ltd (Bengaluru & Mumbai)

Principal Solution Consultant, Post-Sales

We’re looking for a Principal Solution Consultant, Post-Sales to support the suc...

Location

United States , New York

Salary:

160000.00 - 190000.00 USD / Year

Socure

Expiration Date

Until further notice

Requirements

Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience
10+ years of professional work experience
5+ years of experience working in professional services, customer management, or in a sales engineering capacity
Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders
Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)
Ability to synthesize complex statistical observations into clear results and concrete recommendations
Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets
Prior experience working with document image capture or other OCR or CV tools
Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations

Job Responsibility

Foster relationships with key stakeholders
Collect and analyze customer feedback data
Own the QBR process
Own the upsell and cross-sell POCs
Ensure the adoption of next-gen models
Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities

What we offer

Equity
Commission
Bonus
Comprehensive benefits

Fulltime

Professional Services Solutions Consultant

Notion is hiring a Professional Services Solutions Consultant in Seoul, Korea. T...

Location

South Korea , Seoul

Salary:

Not provided

Notion

Expiration Date

Until further notice

Requirements

7+ years of experience in technical consulting, implementation, or customer-facing roles, ideally with a mix of pre- and post-sale experience
Proven success in delivering customer implementations and ensuring long-term adoption
Experience with SaaS platforms, including technical concepts and integrations
Strong analytical mindset and problem-solving skills to design effective and scalable solutions
Strong project management skills, with the ability to manage multiple client engagements simultaneously
Expertise in change management and driving user adoption
Exceptional stakeholder management and ability to build strong relationships at all levels
Outstanding written and verbal communication, with the ability to simplify complex concepts
You are a builder who likes to create new processes and scale programs from their infancy
You operate with pace and tempo, focusing on shipping & iterating as you learn

Job Responsibility

Customize and deliver professional services engagements to meet the needs of the Korea market and sales pipeline
Sell and deliver paid services engagements supporting Notion launches to Korea Mid-Market and Enterprise customers
Design and implement tailored customer workspaces, optimizing workflows, permissions, security, and best practices
Develop and execute change management strategies to drive seamless adoption across organizations
Lead end-to-end professional services engagements, from scoping and discovery through execution and delivery
Manage project execution, maintaining comprehensive documentation, timelines, and key deliverables
Collaborate with cross-functional teams to drive customer success and contribute to product development
Travel when needed to customer and/or partner office locations

Fulltime

Professional Services Solutions Consultant

Notion is hiring a Professional Services Solutions Consultant in Tokyo, Japan. T...

Location

Japan , Tokyo

Salary:

Not provided

Notion

Expiration Date

Until further notice

Requirements

4-6+ years of experience in technical consulting, implementation, or customer-facing roles, ideally with a mix of pre- and post-sale experience
Proven success in delivering customer implementations and ensuring long-term adoption
Experience with SaaS platforms, including technical concepts and integrations
Strong analytical mindset and problem-solving skills to design effective and scalable solutions
Strong project management skills, with the ability to manage multiple client engagements simultaneously
Expertise in change management and driving user adoption
Exceptional stakeholder management and ability to build strong relationships at all levels
Outstanding written and verbal communication, with the ability to simplify complex concepts
You are a builder who likes to create new processes and scale programs from their infancy
You operate with pace and tempo, focusing on shipping & iterating as you learn

Job Responsibility

Design and implement tailored customer workspaces, optimizing workflows, permissions, security, and best practices
Develop and execute change management strategies to drive seamless adoption across organizations
Lead end-to-end professional services engagements, from scoping and discovery through execution and delivery
Manage project execution, maintaining comprehensive documentation, timelines, and key deliverables
Collaborate with cross-functional teams to drive customer success and contribute to product development
Travel when needed to customer and/or partner office locations

Fulltime

Director, Professional Services, Netsec (Central & Eastern)

As the Director of Professional Services for NAM Central and Eastern Strategic s...

Location

United States , Austin

Salary:

230000.00 - 268250.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of experience in Professional Services, Customer Success, or Technical Support within a high-growth SaaS/Cloud environment
5+ years in a formal leadership role managing regional and/or matrixed teams
Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components
Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog health, and optimizing project closure rates
Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools (e.g., Tableau)
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients
Excellent communication skills with the ability to articulate complex technical concepts to diverse audiences
Ability to travel up to 25%+ domestically to customer sites and internal business meetings

Job Responsibility

Set the strategic vision and direction for all post-sales technical service delivery, ensuring consistent, high-quality execution for NetSec Products
Act as the single point of accountability for technical services, ensuring alignment with GCS, Sales, Product, and Engineering to deliver business outcomes
Serve as the Leadership Sponsor for strategic accounts, engaging with executive customer stakeholders to provide value reviews and resolve high-stakes escalations
Build and develop a high-performing team by hiring, mentoring, and managing performance in line with defined capability requirements
Drive key business objectives including consultant utilization, service sales growth, service margin, and customer satisfaction (CSAT)
Collaborate with sales leadership, product, portfolio, and support teams, acting as the Professional Services liaison to enable client success
Drive continuous improvement across delivery through automation and AI to enhance efficiency, quality, and scale
Standardize and optimize the NetSec operating rhythm and delivery practices to improve service health and reduce Time to Value (TTV)

Fulltime

Professional Services Manager II - Axon Air

As a Professional Services Manager II (PSM2) for Axon Air, you will lead the dep...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent experience
3–5+ years of professional services, technical deployment, or UAS program management experience
Demonstrated success leading complex technical deployments and customer-facing projects
FAA Part 107 certification required (advanced certifications strongly preferred)
Advanced expertise in UAS platforms (DJI, Skydio, SkyHero, Fotokite), detection systems (Dedrone), and drone management software (DroneSense)
Experience with network infrastructure, data management, or SaaS integrations preferred
Strong project management, organizational, and consultative skills with proven ability to influence executive and technical stakeholders
Excellent communication skills with experience providing in-person technical instruction in operational or high-stakes environments
Ability to work independently while also mentoring peers and junior team members
Willingness to travel weekly across North America (potential for international travel)

Job Responsibility

Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs
Contribute to pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through T&E engagements
Lead and manage large and/or complex program implementations, ensuring readiness, compliance with FAA Part 107, and seamless integration with third-party vendors
Serve as a primary technical point of contact, providing advanced guidance on drone operations, system configurations, and SaaS integrations
Develop, schedule, and deliver advanced drone-related training programs for agencies, ensuring technical proficiency and long-term adoption
Mentor Axon Air PSMs and cross-functional partners, sharing expertise, workflows, and best practices
Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders
Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps
Stay current with UAS technologies, FAA regulations, and emerging trends
contribute to product testing, evaluations, and recommendations

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Manager of Technical Services for NetSec

As a Manager of Technical Services for NetSec in Japan, you will lead a high-per...

Location

Japan , Tokyo

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of experience in technical services, professional services, customer success or related functions within a high-growth SaaS/Cloud enterprise environment
3 years in a leadership role building high-performing teams
Proven understanding of technical concepts such as internet security, networking products, and implementation strategies (e.g., SASE, Next-Generation Firewall)
Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
Deep understanding of the Japanese enterprise market and business culture
Native-level Japanese and business-level English required

Job Responsibility

Lead and oversee all post-sales technical service delivery in Japan, ensuring high-quality execution for Palo Alto Networks’ NetSec products
Act as the single point of accountability for technical services for NetSec products, proactively collaborating with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes
Build and develop a high-performing team of technical professionals by hiring, mentoring, and managing performance
Drive and achieve business and operational objectives: Reduce Time to Value (TTV) and Time to Deploy (TTD), Contribute to Service Sales Growth, Achieve global target service margin ratios, Maintain consistently high utilization of PS consultants, Design and maintain the best resource mix across FTEs and contractors, Build and sustain strong, strategic relationships with subcontractors and delivery partners
Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market
Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement
Leverage AI and automation in day-to-day operations to drive efficiency, quality, and scale
Foster a culture of continuous learning, agility, and innovation to respond to Japan’s fast-changing customer and business environment
Represent the Japan area at a global level, sharing customer insights and local challenges to influence global strategy and programs
Ensure smooth execution of global and theatre-level GCS programs in Japan, while tailoring implementation to local needs

Fulltime

Solutions Engineer, Professional Services DACH

Axon is seeking talented a Professional Services Manager to join a brand-new tea...

Location

Germany , Frankfurt

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
German speaker, other European languages is a plus. English proficiency is essential
Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Experience in a SaaS and hardware/software company
knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools
Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
Familiarity with remote & on-site hardware and software installation and configuration
Experience consulting to meet the needs of the customer
Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote
Experience simultaneously managing a varied portfolio of implementation projects

Job Responsibility

Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products
collaborate internally on RFP/RFI responses
Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
Travel to customer sites
liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed
Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely
execute assessments to meet customer needs
Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions
customise and localise materials
Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products

Professional Services Manager, DACH

Axon is seeking talented a Professional Services Manager to join a brand-new tea...

Location

Germany , Frankfurt

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
German speaker, other European languages is a plus. English proficiency is essential
Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Experience in a SaaS and hardware/software company
knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools
Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
Familiarity with remote & on-site hardware and software installation and configuration
Experience consulting to meet the needs of the customer
Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote
Experience simultaneously managing a varied portfolio of implementation projects

Job Responsibility

Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products
collaborate internally on RFP/RFI responses
Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
Travel to customer sites
liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed
Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely
execute assessments to meet customer needs
Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions
customise and localise materials
Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products

Fulltime

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Post-Sales Technical Consultant – Professional Services

Job Description

Job Responsibility

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