Post-Sales Technical Consultant – Professional Services Job at Inflow Technologies Pvt Ltd (Bengaluru & Mumbai)

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...

Location

United States , San Francisco

Salary:

144000.00 - 172000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
Strong commercial acumen and ability to partner with Sales to drive revenue
Excellent stakeholder management, negotiation, and communication skills
Familiarity with SaaS automation, integrations, and change management best practices
Proof of eligibility to work in the United States is required

Job Responsibility

Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
Partner with Sales and Solutions to position services early in the sales cycle
Develop and maintain scoping templates, pricing calculators, and reusable playbooks
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
Develop scoping tools to facilitate self-serve scoping on certain opportunities
Collect feedback to continuously improve the scoping framework
Work with the Partnerships team to build translation of scope to partner SOWs

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...

Location

United States , Chicago

Salary:

129600.00 - 154800.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
Strong commercial acumen and ability to partner with Sales to drive revenue
Excellent stakeholder management, negotiation, and communication skills
Familiarity with SaaS automation, integrations, and change management best practices
Proof of eligibility to work in the United States is required

Job Responsibility

Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
Partner with Sales and Solutions to position services early in the sales cycle
Develop and maintain scoping templates, pricing calculators, and reusable playbooks
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
Develop scoping tools to facilitate self-serve scoping on certain opportunities
Collect feedback to continuously improve the scoping framework
Work with the Partnerships team to build translation of scope to partner SOWs

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...

Location

United States , Austin; Menlo Park

Salary:

225000.00 - 300000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving
entrepreneurial drive
strong internal pitch/advocacy skills
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Deep operational strength with an innovative, systems-thinking mindset

Job Responsibility

Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Technical Service Advisor

The role involves providing exceptional outcomes and remarkable customer experie...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Experience with customer facing roles
bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
fluent in English and Italian
deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus
ITIL Framework process knowledge will be an added advantage
experience working in large enterprises, Network service providers
experience and desire to work on automation
strong communication, interpersonal, and social skills

Job Responsibility

Act as a customer advocate and be a single point of contact for the customer for all post-sales service needs
stay in alignment with the customer and accounts team concerning the services sales and delivery
help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
proactively escalate and bring people with required expertise together to resolve critical and important issues
act as an interlock between Customer and Professional Services, Advanced Services, and Education Services
engage on major projects for service requirements, risk management, and expectation setting
conduct periodic reviews with the customer on service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
provide technical inputs to facilitate escalated problem resolution
assist the customer in making use of proactive consulting services such as technical analysis and recommendations

What we offer

Health & wellbeing
comprehensive suite of benefits for physical, financial, and emotional wellbeing
specific programs for personal and professional development
unconditional inclusion and flexibility to manage work and personal needs.

Fulltime

Solutions Consultant

We are looking for a dynamic, customer-facing Solutions consultant to be the pri...

Location

United States , Los Angeles; Seattle; Portland; Denver; Chicago; Austin; Dallas; New Orleans; St. Louis; Baltimore; Boston; Miami; Philadelphia; Pittsburgh; Washington D.C.

Salary:

100000.00 - 130000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

3+ years in a customer-facing technical role such as a Solutions Consultant, Sales Consultant, Technical Account Manager, or Professional Services Consultant
Experience in a post-sales or expansion focused role is highly preferred
Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow
SIEMs like Splunk
or other security stack tools)
A passion for becoming a deep subject matter expert on a complex software platform
Hands-on experience with REST APIs is essential
You must be comfortable guiding customers on implementation, reading documentation, and using tools like Postman to troubleshoot

Job Responsibility

Drive Technical Expansion: Act as the key technical partner for Account Managers and CSMs during renewal and upsell motions. You will lead technical deep-dives, run customized product demonstrations, and build "proof-of-value" solution architectures for our new multi-product offerings
Serve as the Go-To Product Expert: Maintain an expert-level understanding of the UpGuard platform, its architecture, API capabilities, and competitive differentiators. You will be the technical authority the CS team relies on to answer complex customer questions
Architect Complex Solutions: Design, scope, and validate deep technical solutions for our customers. This includes architecting robust API integrations to connect UpGuard with our customers' key systems (like GRC platforms, SIEMs, and other security tools)
Manage Critical Technical Escalations: Act as an escalation point to "bridge the gap" between standard technical support and our CSMs. You will take ownership of high-priority technical issues that require deep, hands-on solutioning within a customer's environment
Enable the Team: Create and maintain a library of technical documentation, best-practice guides, integration playbooks, and demonstration scripts to empower the entire Customer Success team

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partners with Customers in conducting periodic Juniper product health checks

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Inclusive work environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Upper intermediate level of English
Bilingual in English/Spanish
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment
Experience with customer facing roles

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required experts together to resolve critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics, SLA and quality
Establish customer specific operational status and reporting framework

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements
Inclusive work environment

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
Proactively escalates and brings people with required expertise together to bring critical issues to closure
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Assist customer in making use of proactive consulting services

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Post-Sales Technical Consultant – Professional Services

Inflow Technologies Pvt Ltd

Location:
India , Bengaluru & Mumbai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Post-Sales Technical Consultant – Professional Services

Manager, Professional Services PreSales

Manager, Professional Services PreSales

Vice President of Technical Services

Technical Service Advisor

Solutions Consultant

Technical Service Advisor

Technical Service Advisor

Senior Technical Service Advisor

Post-Sales Technical Consultant – Professional Services

Inflow Technologies Pvt Ltd

Location:India , Bengaluru & Mumbai

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Post-Sales Technical Consultant – Professional Services

Manager, Professional Services PreSales

Manager, Professional Services PreSales

Vice President of Technical Services

Technical Service Advisor

Solutions Consultant

Technical Service Advisor

Technical Service Advisor

Senior Technical Service Advisor

Location:
India , Bengaluru & Mumbai

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
February 20, 2026